Michael Mok
Vancouver,Hong Kong
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
25
25
years of professional experience
Work History
General Manager, Operations
CSX World Terminals Hong Kong Limited
08.2016 - 03.2020
- Reporting directly to Managing Director, to monitor all different operation’s functions, including application system upgrades
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to make 10% savings on cost control every year.
- Play key roles on completing Memorandum of Understanding between Hong Kong Customs and Excise Department and container terminals.
Commercial Manager
CSX World Terminals Hong Kong Limited
09.2009 - 07.2016
- Built relationships with clients to establish new contracts.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Setup internet portal to enable real time customer inquiries and online reporting
- Conducted market research and analysis to create detailed business plans on commercial opportunities, and other non-containerized business
Operations Manager
CSX World Terminals Hong Kong Limited
04.1997 - 08.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted greenfield terminal system testing and staff training in Port of Fujairah, Dubai and Pusan Newport Company, PNC
- Analyzed and reported on key performance metrics to senior management.
Commercial Officer
Sea-Land Orient Terminals Limited
08.1995 - 03.1997
- Involved in development of Customer Relationship Marketing strategy
- Writing and presenting marketing reports and information to the General Manager and the Commercial Department
Education
Bachelor of Arts - Economics
University of Western Ontario
London, ON1994
Canadian Overseas Secondary School
Hong Kong1991
St. Paul’s Co-Educational College
Hong Kong1990
Skills
- Coaching and Mentoring
- Product Analysis
- Budgeting and Cost Control
- Policy Development and Enforcement
Timeline
General Manager, Operations
CSX World Terminals Hong Kong Limited
08.2016 - 03.2020
Commercial Manager
CSX World Terminals Hong Kong Limited
09.2009 - 07.2016
Operations Manager
CSX World Terminals Hong Kong Limited
04.1997 - 08.2009
Commercial Officer
Sea-Land Orient Terminals Limited
08.1995 - 03.1997
Bachelor of Arts - Economics
University of Western Ontario
Canadian Overseas Secondary School
St. Paul’s Co-Educational College
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