Michael Miller
Vista
Summary
Seasoned Store Leader specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
9
9
years of professional experience
Work History
Store Manager
Road Runner Sports
01.2023 - Current
- Led a team of 20+ individuals including a management staff of 7+ individuals.
- Led the store to $200,000+ in growth in my first year. Currently on pace to exceed that this year.
- Won Store of the Quarter as the most outstanding store in the Retail Division out of 47 locations.
- Developed 6 new leaders in my first year in this location whilst simultaneously supporting locations in San Francisco, San Diego, and New Jersey.
Store Manager
Road Runner Sports
03.2021 - 12.2022
- Ran the flagship company store and partnered with department directors in home office to implement new initiatives in stores around the country and create training to support these initiatives
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Directly led a team of 80+ individuals including overseeing the west coast replenishment center for the company attached to the store.
- Led this store to it's first "Store of the year" nomination.
- Won "Rookie of the Year" award as the top performing new leader in the company.
Store Manager
Road Runner Sports
08.2020 - 03.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed 4 new leaders while assisting the store in re-opening through COVID protocols.
- Led the store to it's best KPI performance since store opening in 2014.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Regional Sales Director
GNC
11.2018 - 01.2020
- Managed sales team of 125 employees.
- Led a high-performing sales team, providing coaching and mentoring to achieve ambitious targets.
- Developed and executed sales plans for consistent growth in revenue and profitability. Was able to develop a team that placed within the bottom 25% to a top 10 region by the end of my time with the company.
- Exceeded quarterly and annual sales goals consistently by closely monitoring team performance and adjusting strategies accordingly.
Senior Store Manager
GNC
07.2015 - 11.2018
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
Education
High School Diploma -
Rancho Buena Vista High School
Vista, CA06.2012
Skills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Recruiting and Hiring
- Leadership Development
- Outstanding communication skills
- Store Merchandising
- Retail Inventory Management
- Employee Training
- Inventory Control
- Team Building and Leadership
Accomplishments
- Recruited 20 successful new managers within leadership lifetime.
- Exceeded monthly store sales goals 17 months in a row.
Timeline
Store Manager
Road Runner Sports
01.2023 - Current
Store Manager
Road Runner Sports
03.2021 - 12.2022
Store Manager
Road Runner Sports
08.2020 - 03.2021
Regional Sales Director
GNC
11.2018 - 01.2020
Senior Store Manager
GNC
07.2015 - 11.2018
High School Diploma -
Rancho Buena Vista High School