Summary
Overview
Work History
Education
Skills
Timeline
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Michael Melles

Toronto,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

MM's Tire Shop
04.2021 - 05.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Education

Lideta Catholic Cathedral School
Addis Ababa, Ethiopia

Skills

  • Product Knowledge
  • Information Security
  • Consultative Sales
  • Call Management
  • Complaint Resolution
  • Report Generation
  • Paperwork Processing

Timeline

Customer Service Representative

MM's Tire Shop
04.2021 - 05.2022

Lideta Catholic Cathedral School

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Michael Melles