Michael McPherson
Kamloops,Canada
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
20
20
years of professional experience
Work History
General Manager
Hudson's Bay Kamloops
08.2024 - Current
- Provided leadership to a team of over 40 associates. in multiple areas of the business, including clothing, cosmetics, Major Home Fashions and Zellers.
- Expertly lead the team through various challenges and changes to the business, including an in-depth leadership re-structuring, as well as the challenges that present post strike while navigating a new CBA.
- Drive a high performing leadership and associate team to consistently meet and exceed sales targets.
- Maintain a consistent teamwide focus on asset protection strategies such as de-escalation, through feedback and coaching conversations. Reduce shrink through conducting & facilitating successful store inventories.
- Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
- Responsible for recruiting high performing employees
- P&L: responsible for sales and profit growth as well as significant profit margin improvement
- Create and maintain a high performance sales culture built on a foundation of growth and development.
- Facilitate one on one HR based meetings with employees, honest “hard” conversations on a variety of subject matter, including performance behaviors
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training and schedules.
General Manager
Indigo Books and Music
10.2017 - 08.2024
- Recruit and lead a diverse team of 25 professionals. Instilling a sales culture of growth and development while fostering a positive work environment and high employee satisfaction.
- Provide expert leadership through turbulent times, such as the covid shutdown & re-opening, a cyber-attack on various systems, leadership restructuring, and store upgrade, optimization and rebranding.
- P&L: Responsible for sales, profit growth, profit margin improvement, while meeting & exceeding sales targets. Targets are met with a consistent focus on succession planning, coaching, feedback and creating a foundation of psychological safety.
- Facilitate weekly GM conference calls while speaking to a variety of topics relevant to the business, the region and the strategic priorities of the company.
- Facilitate GM meetings every quarter in Vancouver, Kelowna or Edmonton on a variety of topics relevant to the business and our teams.
- Expertly create budgets collaboratively with the GM regional group, creating quarterly sales plans.
- Align on and implement high standards and expectations around visual merchandizing. Supporting the execution of sales & marketing changeovers.
- Work to improve on and coach on loss prevention strategies, including but not limited to conducting & facilitating successful inventory counts.
- Facilitate and lead staff business summits which provide company direction and product information to the team.
- Facilitate one on one HR based meetings with employees, honest “hard” conversations on a variety of subject matter, including performance behaviors.
- Managed budget implementations, employee reviews, training and schedules.
General Manager
Indigo Books and Music
07.2017 - 10.2021
- Provide leadership to a team of 10 to 15 and a team of 3 hourly leaders and a manager
- Responsible for the recruitment of high performing employees
- Provide leadership, instill a culture of accountability and high performance
- P&L: responsible for sales and profit growth as well as significant profit margin improvement
- Create a successful sales culture through talent development, succession planning and a foundation of psychological safety
- Create a sales culture based on individual growth and development using the talent cycle which is based on providing consistent coaching and feedback to the leadership team and customer experience representatives
- Facilitate weekly GM conference calls / develop and speak to a variety of topics relevant to the business, the region, and the strategic priorities of the company
- Facilitate GM meetings every quarter in Vancouver or Edmonton on a variety of topics including sales culture and HR opportunities
- Sales planning – creating budgets and working closely with the GM regional group to create a sales plan that aligns with company and regional priorities as well as store needs
- Align with company standards and expectations on visual merchandizing, utilizing the various visual tools including consistent visual merchandizing assessments
- Facilitate inventory store counts/ audits of inventory
- Partner with Loss Prevention to create a strategy to reduce shrink
- Facilitate company staff summits which provide company direction and product information to the team
- Facilitate one on one meetings with employees, honest “hard” conversations on behaviours
- Conduct individual My Contribution meetings “performance/ development plans” with the entire team
- Support my team in the execution of sales changeovers
- Provide coaching and feedback consistently to maintain high performance customer interaction behaviors of the team using metrics such as KPI’s, team engagement surveys and customer surveys to gage if the team was doing the right work and working at the right level
- Conduct de-escalation training for the team and on a one-on-one basis
- Lead store Optimization process through store upgrade in Kamloops
Marketing & Advertising Creative Writer/ Producer
Vista Radio Group
01.2013 - 12.2015
- Expertly create effective advertising campaigns through writing & producing commercial scripts.
- Lead client meetings during which I would provide professional insight, advice and guidance regarding advertising needs.
- Balance competing priorities by working calmly and quickly under pressure.
- Adapted writing style according to project requirements, exhibiting versatility across various industries and formats.
- Utilized strong editing skills to revise written work for clarity, coherence, and grammatical correctness.
- Balanced attention to detail with meeting word count targets showcasing ability to comply with specific guidelines.
- Contributed positively to team dynamic as part of collaborative writing projects, fostering open communication channels among colleagues.
Store Manager
The Source (Virgin Mobile, Bell Mobility, Bell TV)
01.2011 - 12.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive & constructive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Oversaw loss prevention efforts, conducting successful inventories, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Completed point of sale opening and closing procedures.
- Attend Business Development training meetings in Vancouver.
- Provide coaching and feedback consistently to improve sales behaviors of the team using KPI’s to support in meeting/ exceeding daily and monthly sales quotas.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Creative Writer/ Producer
Astral Media Kelowna
01.2011 - 12.2011
- Create effective advertising campaigns based on client business needs, Write, product and voice commercial scripts
- Conduct and lead client marketing & advertising meetings
- Provide professional insight, advice and guidance regarding client advertising direction
- Work under high amounts of pressure, at a quick pace, meet tight advertising deadlines
Creative Writer/ producer
CKPG - Pattison Broadcast Group
03.2005 - 01.2011
- Create effective advertising campaigns through writing, producing and voicing commercial scripts.
- Provide expert insight, advice and guidance regarding client advertising needs.
- Work at a quick pace while under pressure to meet tight deadlines.
- Utilized strong editing skills to revise written work for clarity, coherence, and grammatical correctness.
- Adapted writing style according to project requirements, exhibiting versatility across various industries and formats.
- Balanced attention to detail with meeting word count targets showcasing ability to comply with specific guidelines.
- Brainstormed ideas to create useful content for clients.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
- Conducted interviews with subject matter experts to generate topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Education
Diploma - Journalism/ Broadcasting/ Marketing & Advertising
Robertson Career College
NoneEmergency First Aid/ CPR C -
Red Cross
Kamloops, BC06.2022
Work Safe BC Joint Health and Safety committee training -
Work Safe BC
Kamloops, BC05.2022
Certificate -
Serving it Right
01.2017
Management Leadership Seminar -
TSLC
01.2016
Skills
- Remains calm and organized under pressure
- Leadership and team building
- Staff supervision
- Operations management
- Verbal and written communication
- Team player
- Effective leader
- Efficient multi-tasker
- Time management
- Coaching and Feedback
- Administrative skills
- Staff management
- Customer relations
- P&L management
- Training and development
- Motivation
- Relationship building
- Client relations
- Inventory control
- Customer relationship management
- Goal setting
- Problem resolution
- Schedule management
- Management
- Staff motivation
- Labor cost controls
- Facilitate interviews
- Succession planning
- Strong presentation skills
- Strong communication skills
- Customer service oriented
- Experience in sales environment
- Ability to meet tight deadlines
- Ability to lead and develop team members
- Organize and lead staff meetings
- Accounts Receivable
- Payroll
- Data entry
- Strategic planner
- Critical thinker
- Analytical thinker
- Lead client meetings
- Visual merchandising
- Compliance Management
- Dynamic self-starter
- Ability to Multi-task
- Ability to adapt
- Create & develop client relationships
- Commission sales
- Conflict resolution
- Problem solving
- Vendor relationships
- Customer retention
- Process improvements
- Strategic planning
- Deadline oriented
- Workflow planning
- Consistently meet goals
- Recruitment
- Performance improvements
- Performance evaluations
- Expense control
- Business development
- Troubleshooting expertise
- Performance analysis
- Operations oversight
- Project planning
- Sales expertise
- Team oversight
- Account management
- Advertising and marketing
- Data review
- Sales team development
- Loss prevention
- Change implementation
Languages
English
Timeline
General Manager
Hudson's Bay Kamloops
08.2024 - Current
General Manager
Indigo Books and Music
10.2017 - 08.2024
General Manager
Indigo Books and Music
07.2017 - 10.2021
Marketing & Advertising Creative Writer/ Producer
Vista Radio Group
01.2013 - 12.2015
Store Manager
The Source (Virgin Mobile, Bell Mobility, Bell TV)
01.2011 - 12.2013
Creative Writer/ Producer
Astral Media Kelowna
01.2011 - 12.2011
Creative Writer/ producer
CKPG - Pattison Broadcast Group
03.2005 - 01.2011
Certificate -
Serving it Right
Management Leadership Seminar -
TSLC
Diploma - Journalism/ Broadcasting/ Marketing & Advertising
Robertson Career College
Emergency First Aid/ CPR C -
Red Cross
Work Safe BC Joint Health and Safety committee training -
Work Safe BC
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