Michael McMaster
Windsor
Summary
Experience with Google Suite, Microsoft Office apps, QuickBooks, SAGE, software and driver installation and troubleshooting, Adobe Acrobat and Canva. Creating spreadsheets for expense tracking and budgeting. Creating surveys. Extensive customer service skills. Research and executive summary. Technical reviews.
Professional with experience supporting departmental operations. Demonstrates strong communication, and multitasking abilities. Adept at fostering team collaboration and adapting to shifting priorities. Skilled in administrative tasks, scheduling, and data management. Adaptable and strong lateral thinking skills.
Overview
12
12
years of professional experience
Work History
Department Assistant
Caldwell First Nation Environment and Consultation Department
04.2023 - 03.2025
- Manager: Zack Hamm
- 226 936-2940
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
- Maintained accurate records and databases, contributing to an organized department environment.
- Organized files both physically and electronically, improving document accessibility for all team members.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Reviewed invoices for accuracy before submitting them for payment approval, ensuring proper allocation of funds within the department budget constraints.
- Handled travel arrangements for department staff, minimizing disruptions by coordinating itineraries efficiently.
- Implemented improvements to existing filing systems that resulted in easier access to essential information when needed.
- Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
- Developed training materials for new hires, resulting in quicker onboarding times and increased employee competency levels.
- Enhanced executive decision-making with preparation of detailed comparative analysis reports on potential vendors.
- Facilitated smooth event planning, coordinating logistics for multiple departmental gatherings that fostered team cohesion.
- Fostered positive work environment by organizing team-building activities that enhanced interdepartmental relationships.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased team productivity by providing administrative support, including document preparation and meeting coordination.
- Streamlined invoice processing by implementing an organized system of tracking payments making bookkeeping tasks easier.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
Editor Uploads
Contact Studios
01.2023 - 01.2025
- Editing, Formatting and Uploading articles for various blogs
- Manager: Miroslav Tomoski
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
Travel Consultant for Amex Travel
Cloud5
09.2023 - 04.2024
- Team Lead Melissa Murdle
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Field Technician
Lincoln Environmental Consulting
04.2021 - 11.2021
- Stage 4 Dig (Robinson Site)
- Field Director: Zack Hamm
- 519 562-9426
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Ensured compliance with safety standards during set up and maintenance tasks, minimizing workplace accidents.
- Worked with diverse types of weather and ground conditions.
Bookkeeping
Jane Devine Accounting
05.2017 - 12.2019
- Manager: Jane Devine
- 519 944-5932
- Performed document filing, bookkeeping, and faxing
- Managed bookkeeping functions such as invoicing and account reconciliations.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
- Ensured accurate bookkeeping by reconciling accounts and resolving discrepancies on a regular basis.
- Prepared and posted receipts and deposits to facilitate standard bookkeeping.
- Enhanced the accuracy of financial records by diligently maintaining and updating bookkeeping spreadsheets.
Field Technician
Past Recovery Archaeological Services
05.2019 - 11.2019
- Stage 2/ Stage 3 Dig (West GTA Pipeline survey)
- Supervisor: Adam Pollock
- 613 267-7028
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Ensured compliance with safety standards during set up and maintenance tasks, minimizing workplace accidents.
- Worked with diverse types of weather and ground conditions.
Field Technician
AECOM
05.2018 - 10.2018
- Stage 4 Dig (Windsor, Ontario)
- Manager: Charlton Carscallen, Technical Practice Mngr
- 905 780-5964 ext. 222
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Ensured compliance with safety standards during set up and maintenance tasks, minimizing workplace accidents.
- Worked with diverse types of weather and ground conditions.
Field Technician
Wood. (Formerly AMEC Foster Wheeler)
10.2017 - 12.2017
- Stage 4 Dig (Sandwich, Ontario)
- Stage 3 Dig (Brantford, Ontario)
- Manager: Barbara Slim Senior Archaeologist
- 519 735-2499 ext. 15
- Communicated with supervisor to report progress, discuss issues and seek guidance.
Minimized potential hazards through adherence to safety guidelines during all field assignments.
Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Assisted in training new hires on company protocol, increasing overall productivity within the department.
Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
Ensured compliance with safety standards during set up and maintenance tasks, minimizing workplace accidents.
Worked with diverse types of weather and ground conditions.
Rogers TechXpert RHSI Chat Prime
Sykes Home Solutions
06.2016 - 09.2016
- Team Leader: Natasha Petrie
- Phone:1-800-367-2884 Code: 14393
- Promoted to Chat team to deal with multiple customers via online chat simultaneously, instead of one at a time over the phone.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Maintained high levels of customer satisfaction, consistently exceeding departmental goals.
- Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
- Facilitated smoother software updates for customers, minimizing disruption and complaints.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Rogers TechXpert RHSI Phone Prime
Sykes Home Solutions
05.2016 - 06.2016
- Team Leader: Natasha Petrie
- Phone:1-800-367-2884 Code: 14393
- Assisted customers over the phone.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Maintained high levels of customer satisfaction, consistently exceeding departmental goals.
- Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
- Facilitated smoother software updates for customers, minimizing disruption and complaints.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Field Archaeologist
Fisher Archaeological Consulting
05.2013 - 09.2013
- Puce Site, Stage 4
- Field Directors: Ruth MacDougall, Amanda Black
- Owner: Jacqueline Fisher
- 905 525-1240
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Ensured compliance with safety standards during set up and maintenance tasks, minimizing workplace accidents.
- Worked with diverse types of weather and ground conditions.
Education
BA (Hon) - Anthropology, Visual Arts (Double Major)
University of Windsor
Windsor, ON06.2021
Certificate of Technical Studies - Film Making
Toronto Film School
Toronto, Ontario12.2002
Ontario Academic Credit Certificate - Art, Drama, Computers
Oakridge High School
London, Ontario06.1993
Skills
- Strong communication skills
- Administrative tasks
- Documentation preparation
- File management
- Expense tracking
- Document preparation
- Proofreading
- Report generation
- Strong problem solver
- Excel spreadsheets
- Invoice processing
- Payroll processing
- Scheduling coordination
- Administrative support
- Report writing
- Word processing
Affiliations
- 2016 to Present
- Treasurer, Ontario Archaeological Society, Windsor Chapter
- 2023 to Present
- Member of the Canadian Archaeology Association
- In good standing
Languages
English
Native or Bilingual
Timeline
Travel Consultant for Amex Travel
Cloud5
09.2023 - 04.2024
Department Assistant
Caldwell First Nation Environment and Consultation Department
04.2023 - 03.2025
Editor Uploads
Contact Studios
01.2023 - 01.2025
Field Technician
Lincoln Environmental Consulting
04.2021 - 11.2021
Field Technician
Past Recovery Archaeological Services
05.2019 - 11.2019
Field Technician
AECOM
05.2018 - 10.2018
Field Technician
Wood. (Formerly AMEC Foster Wheeler)
10.2017 - 12.2017
Bookkeeping
Jane Devine Accounting
05.2017 - 12.2019
Rogers TechXpert RHSI Chat Prime
Sykes Home Solutions
06.2016 - 09.2016
Rogers TechXpert RHSI Phone Prime
Sykes Home Solutions
05.2016 - 06.2016
Field Archaeologist
Fisher Archaeological Consulting
05.2013 - 09.2013
Ontario Academic Credit Certificate - Art, Drama, Computers
Oakridge High School
BA (Hon) - Anthropology, Visual Arts (Double Major)
University of Windsor
Certificate of Technical Studies - Film Making
Toronto Film School
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