Michael McFarlin
Santa Ana
Summary
Dynamic Service Technician with a proven track record at Crevier BMW, excelling in installation and repair while demonstrating exceptional attention to detail. Adept at preventive maintenance and enhancing customer satisfaction through effective communication. Recognized for streamlining service processes, contributing to improved operational efficiency and client trust.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Technician
Crevier BMW
07.2023 - Current
- Assisted with installation and maintenance of equipment following safety protocols.
- Conducted routine inspections to identify issues and ensure optimal functionality.
- Supported troubleshooting efforts by diagnosing equipment malfunctions and proposing solutions.
- Collaborated with team members to streamline service processes and enhance efficiency.
- Learned operational procedures and safety measures for effective service delivery.
- Maintained accurate records of service activities and equipment status for reporting purposes.
- Adapted quickly to new tools and technologies relevant to service tasks.
Tire and Lube Express Technician
Valvoline Instant Oil
09.2021 - 06.2022
- Conducted tire rotations and replacements, ensuring optimal vehicle performance.
- Performed oil changes and fluid checks to maintain engine efficiency.
- Utilized diagnostic equipment to identify mechanical issues accurately.
- Collaborated with team members to streamline service processes and reduce wait times.
- Maintained cleanliness and organization in work areas to promote safety standards.
- Assisted customers in selecting appropriate services and products for their vehicles.
Sales Associate
AutoZone
10.2020 - 06.2021
- Assisted customers in locating automotive products and provided expert advice on product selection.
- Maintained accurate inventory levels through regular stock checks and organization of merchandise displays.
- Processed sales transactions efficiently using point-of-sale systems, ensuring customer satisfaction and quick service.
- Trained new sales associates on company policies, product knowledge, and customer service best practices.
Education
High School Diploma -
Uei College
Garden Grove, CASkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
Certification
- Certified technician, Crevier BMW - 2022
Timeline
Service Technician
Crevier BMW
07.2023 - Current
Tire and Lube Express Technician
Valvoline Instant Oil
09.2021 - 06.2022
Sales Associate
AutoZone
10.2020 - 06.2021
High School Diploma -
Uei College
Similar Profiles
Stella YooStella Yoo
Car Sales Advisor at Crevier BMW/Subaru Orange Coast/PenskeCar Sales Advisor at Crevier BMW/Subaru Orange Coast/Penske
Esmeralda CortesEsmeralda Cortes
Warranty Administrator at Crevier BMWWarranty Administrator at Crevier BMW
Nancy LemusNancy Lemus
Service Admin Lead/Head Cashier Supervisor at Crevier BMWService Admin Lead/Head Cashier Supervisor at Crevier BMW
Madelin ChavarriaMadelin Chavarria
Sales Virtual Assistant at Virtual LatinosSales Virtual Assistant at Virtual Latinos
Rene Fernando Ortega ChacónRene Fernando Ortega Chacón
Sales Support Team Leader at Telus InternationalSales Support Team Leader at Telus International