Summary
Overview
Work History
Education
Languages
Timeline
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Michael McDavid

Moncton,NB

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

47
47
years of professional experience

Work History

Customer Solutions Specialist

Rogers Communications
02.2005 - 08.2023
  • Provided feedback on product or service improvements to better meet customer needs and expectations.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.

Welder

Apex Industries
01.1992 - 04.2005
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Inspected welds and checked critical measurements to meet specifications.
  • Fabricated shop parts directly from blueprints.
  • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
  • Prepared welding equipment to perform advanced welding work.
  • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
  • Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.

Boilermaker

CN Rail
01.1977 - 02.1992
  • Tightened or replaced bolts and gaskets to repair leaks.
  • Maintained compliance with all safety procedures from both client and employer.
  • Dismantled equipment or devices to gain access and remove defective parts or components.
  • Measured old structural parts or assemblies to determine dimensional requirements of replacements parts.
  • Inspected and lubricated valves; removed, replaced, or installed components to correct operating deficiencies.
  • Adjusted and calibrated controls to enhance optimal efficiency.

Education

New Brunswick Institute of Technology, Moncton
Moncton NB

Languages

English
Native or Bilingual

Timeline

Customer Solutions Specialist

Rogers Communications
02.2005 - 08.2023

Welder

Apex Industries
01.1992 - 04.2005

Boilermaker

CN Rail
01.1977 - 02.1992

New Brunswick Institute of Technology, Moncton

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Michael McDavid