Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Matthews

Sacramento,CA

Summary

Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Always looking for more safe, efficient and productive procedures to complete work and achieve goals.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

28
28
years of professional experience

Work History

General Manager

Dust Bowl Brewing
08.2021 - 10.2024
  • Opened location in December in 2021
  • Received and oversaw initial installation of equipment for a new Taproom
  • Organized taproom for optimal sales flow and created SOP's for our specific location in all sections
  • Managed kitchen and catered events
  • Training, hiring, firing, cash control and achieving P&L goals
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

General Manager

Mary's Pizza Shack
08.1996 - 08.2021
  • Worked 1996 to 2006, then 2018 to 2021
  • Community outreach, growing sales, optimizing costs
  • Customer service as a priority
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Store Manager

Firestone Complete Auto Care
05.2009 - 05.2018
  • Sales, Training, hiring, firing, safety, cash control, P&L goals
  • Within two years turned around a failing location; tripling sales
  • Customer service as a priority

Education

BA - History/Women's Studies

UC Santa Cruz
Santa Cruz, CA
06-1991

Skills

  • Customer service
  • Law and code enforcement
  • P&L management
  • Event coordination
  • Leadership and team building
  • Problem resolution
  • Inventory management & Loss Prevention
  • Training and coaching
  • Proficient in MS Office, Adobe & POS systems
  • Budget development

Timeline

General Manager

Dust Bowl Brewing
08.2021 - 10.2024

Store Manager

Firestone Complete Auto Care
05.2009 - 05.2018

General Manager

Mary's Pizza Shack
08.1996 - 08.2021

BA - History/Women's Studies

UC Santa Cruz
Michael Matthews