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Dynamic professional with a proven track record in the entertainment and retail sectors, notably with IATSE 891 - Film Union. Excelled in teamwork and collaboration, Skilled in problem-solving and customer service, significantly improving client satisfaction. Demonstrated expertise in equipment management and achieving high-quality results in setup and on going last minute requirements or changes

Driven specialist with experience providing technical support and customer service to end-users. Proven track record of efficiently troubleshooting hardware and software issues, developing user training materials and creating user documentation. Adept in driving user satisfaction and creating long-term relationships with customers. Possesses strong communication and analytical skills. Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry. Professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to an organization. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Detail-oriented IT Support Specialist with extensive experience in Desktop/ Deskside support. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier1, 2 and 3 support knowledge. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Proven technical specialist with a strong background at Dell Technologies - EMC Corporation, adept in system optimization and emergency response strategies. Excelled in hardware diagnostics and user support, enhancing system resilience and reducing downtime by 30%. Skilled in collaborative problem-solving and effective communication, consistently delivering high customer satisfaction and operational improvements.

Michael Matic

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Ballon Technician/ Lamp Op

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Ballon Technician/ Lamp Op

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