MICHAEL MASUKUME
Winnipeg,Manitoba
Summary
Skilled in product production and quality control in food processing, production and food development. Excellent problem-solving, organizational and decision-making abilities.
Overview
8
8
years of professional experience
Work History
Receptionist
Hakim Optical
Winnipeg, MB
06.2021 - Current
- Answering incoming calls and making outgoing calls
- Customer service
- Upkeep cleanliness of the store and working stations
- Product suggestion to customers
- Managed daily store operations and ensured compliance with company policies.
- Led staff training sessions to improve customer service and product knowledge.
- Oversaw inventory management and organized stock replenishment processes.
Production and Barista
Fete Ice, & Coffee
Cream
01.2020 - 01.2020
- Make ice-cream base mix and produce ice-cream
- Quality control of product
- Lab testing of the product, including temperature test
- Assisting clients in person and over the phone
- Operated ice cream machines and maintained cleanliness of workstations.
- Assisted in inventory management, ensuring supplies were stocked and organized.
- Collaborated with team members to enhance production efficiency during busy hours.
- Engaged with customers, providing recommendations based on their preferences.
Shift Leader
IQ’s Café and Billiards
01.2018 - 01.2020
- Organizing temporary storage of personal information
- Received products and completed shipment paperwork
- Handled customer complaints at store level
- Managed and resolved behind-the-counter problems
- Supervised daily operations and managed staff schedules effectively.
- Trained new team members on customer service standards and café procedures.
- Ensured cleanliness and organization of the café environment for customers.
Project
Dairy Club
Winnipeg, MB
- Goods Manufacturing Procedures (GMP) and Standard of Operation certified
- Dairy production and development of cheese and ice-cream
- Critical Control Pints verification and establishment
- Operated machinery for dairy product processing and packaging.
- Monitored production lines for quality and safety compliance.
- Followed standard operating procedures to ensure consistent product quality.
- Reported any discrepancies or issues with the production process to supervisors immediately.
- Maintained accurate records of production processes and inventory levels.
Project
Product Development
Winnipeg, MB
- Developed wine influenced Feta cheese
- Quality control : alcohol levels
- Quality testing : to determine shelf life and packaging
- Lab testing: including ph testing and sensory evaluation
- Allergen control experience e.g peanuts free and Gluten free
- Conducted taste tests to gather feedback on product quality and appeal.
- Coordinated with suppliers to source high-quality ingredients for development.
- Documented product development processes for compliance and quality assurance.
- Researched relevant regulations concerning labeling requirements and health claims related to food products.
Education
Bachelor of Science - Food Science
University of Manitoba
Winnipeg, MB04.2023
Skills
- HACCP and GMP certificates
- Quality control
- Six Sigma Implementation
- Knowledge in HPLC
- SOPs trained
- Food handlers' certificate
- Quality Assurance and Analysis
- Highly adaptable and reliable
- Shift leader
- Allergen control experienced
- Dairy product manufacturing
Timeline
Receptionist
Hakim Optical
06.2021 - Current
Production and Barista
Fete Ice, & Coffee
01.2020 - 01.2020
Shift Leader
IQ’s Café and Billiards
01.2018 - 01.2020
Project
Dairy Club
Project
Product Development
Bachelor of Science - Food Science
University of Manitoba