Michael Mariano
Pickering
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Anti-Money Laundering Investigator
Royal Bank
02.2025 - Current
- Investigated suspicious transactions and activities to detect potential money laundering, terrorist financing, and financial fraud.
- Collaborated with compliance, legal, and risk teams to escalate high-risk cases and ensure timely resolution.
- Displayed effective time management skills by working and completing multiple cases within SLA.
- Averaged 120% of required cases completed in the first two months and 157% in the third month.
Senior Customer Experience Associate
Scotiabank
12.2021 - 02.2025
- Daily review of incoming & outgoing wire transfers to ensure AML policies are followed.
- Ask probing questions to clients to ensure financial transactions are completed with no risk to the company.
- Exceeding sales & service targets of over 120% & 115% respectively in the Fiscal 2024 year.
- Provide support to Supervisor, Assistant Manager & Branch Manager with review & correction of outstanding compliance defects.
- Use KYC Procedures & Enhanced Due Diligence to verify client identities & assess risks when onboarding new clients.
- Effectively manage over 500 assigned clients.
Financial Advisor
Scotiabank
04.2021 - 12.2021
- Exceeded yearly goals at 126%.
- Monitor & Analyze client financial transactions for unusual or suspicious activity.
- Use KYC Procedures & Enhanced Due Diligence to verify client identities & assess risks when onboarding new clients.
Customer Experience Associate
Scotiabank
11.2018 - 04.2021
- Balancing teller in a large branch with high volumes.
- Achieved 120% YTD scorecard average consistently.
- Review walk in client transactions daily to ensure unusual or suspicious transactions are not occurring & ask probing questions to help better understand clients daily banking habits.
Education
Canadian Investment Funds Course (IFSE)
Human Resources Business Management -
Durham College
Skills
- Knowledge of Microsoft programs
- Enhanced due diligence
- Suspicious activity reporting
- Evidence gathering
- Know your customer
- Time management
Certification
- Branch Compliance Officer Training - 2023
- Licensed Mutual Funds Representative - 2021
Timeline
Anti-Money Laundering Investigator
Royal Bank
02.2025 - Current
Senior Customer Experience Associate
Scotiabank
12.2021 - 02.2025
Financial Advisor
Scotiabank
04.2021 - 12.2021
Customer Experience Associate
Scotiabank
11.2018 - 04.2021
Canadian Investment Funds Course (IFSE)
Human Resources Business Management -
Durham College
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