Assisted in the development of effective rehabilitation programs aimed at reducing recidivism rates among inmates.
Maintained a safe environment for both inmates and staff by enforcing strict adherence to facility policies and procedures.
Coordinated emergency response efforts during critical incidents, ensuring safety for all involved parties while minimizing property damage or loss.
Expedited incident report processes by streamlining documentation procedures, improving timeliness in addressing concerns or disciplinary actions.
Managed staffing schedules efficiently to ensure adequate coverage of all areas within the correctional institution while minimizing overtime costs.
Mentored junior corrections officers in their career progression, providing guidance on best practices for maintaining facility safety and security standards.
Implemented conflict resolution strategies to manage inmate disputes and maintain order within the facility.
Promoted a culture of continuous improvement among staff members by encouraging open communication and feedback on facility operations, policies, and procedures.
Supervised 6-10 employees and managed 60 - 80 offenders.
Corrections Officer
Government of British Columbia
05.2010 - 07.2023
Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
Prevented contraband introduction through diligent cell searches and visitor screenings.
Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
Demonstrated strong leadership abilities while serving as shift supervisor, coordinating officer assignments, resolving conflicts among staff members, and providing feedback on performance evaluations.
Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work site
Oversaw and maintained custody of 60 inmates per unit in a maximum security facility.
Streamlined inmate processing procedures for improved efficiency during intake, transfer, and release periods.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Booked new inmates into facility and processed inmates for release.
Inspected work sites and crew trucks for contraband, cleanliness, and safety.
Responded to emergency situations and de-escalated hostile confrontations.
Assisted in intake and release of inmates.
Writer/Content Editor
Backroad Mapbooks
02.2010 - 04.2012
Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
Organized material to research and complete writing tasks.
Followed company policies and editorial guidelines to craft thorough, well-written content.
Conducted interviews with subject matter experts to generate topics.
Managed competing deadlines with efficiency.
Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
Edited and proofread drafts of articles and other documents.
Managed multiple projects simultaneously, prioritizing tasks effectively to meet strict deadlines without sacrificing quality.
Prepared, rewrote, and edited pieces to improve readability and impact.
Edited and reviewed content for grammar, spelling and punctuation.
Suggested improvements to content to enhance quality and accuracy.
Guest Services Captain
Fairmont Hotels & Resorts
05.1996 - 12.2009
Enhanced guest satisfaction by promptly addressing inquiries and providing personalized service.
Resolved guest complaints quickly, ensuring repeat business and positive reviews.
Increased customer loyalty through attentive service and timely resolution of issues.
Contributed to sales growth by upselling available rooms or offering add-on services when appropriate opportunities arose during interactions with guests.
Trained new staff on hotel procedures, customer service standards, and software systems.
Served as a brand ambassador by embodying company values while interacting with both clients and colleagues.
Collaborated with team members to handle guest requirements from check-in through check-out.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Trained new staff members in customer service techniques and hotel operations.
Kept accounts in balance and ran daily reports to verify totals.
Education
No Degree - BC Parks Law And Its Administration
British Columbia Institute of Technology
Burnaby, BC
07.2024
No Degree - Workplace Hazardous Materials Information System
British Columbia Institute of Technology
Burnaby, BC
06.2024
No Degree - Class 4 Drivers License
Government of British Columbia
Port Coquitlam, BC
04.2016
Skills
NOT SURE WHAT TO WRITE HERE
Timeline
Corrections Supervisor
Government of British Columbia
07.2022 - 07.2023
Corrections Officer
Government of British Columbia
05.2010 - 07.2023
Writer/Content Editor
Backroad Mapbooks
02.2010 - 04.2012
Guest Services Captain
Fairmont Hotels & Resorts
05.1996 - 12.2009
No Degree - BC Parks Law And Its Administration
British Columbia Institute of Technology
No Degree - Workplace Hazardous Materials Information System
Executive Director, Disaster Recovery, Policy and Planning at Government of British ColumbiaExecutive Director, Disaster Recovery, Policy and Planning at Government of British Columbia
Certification Associate (Ministry of Education) at Government Of British ColumbiaCertification Associate (Ministry of Education) at Government Of British Columbia
Sub Contractor/Lead Maintenance Technician at Provincial Government of British ColumbiaSub Contractor/Lead Maintenance Technician at Provincial Government of British Columbia