Michael Manitowabi
Day and Ross Transportation
Sault Ste. Marie,ON
1
Language
19
years of professional experience
Results-oriented professional with a strong background in customer service and effective communication skills. Collaborates with diverse teams to enhance client relationships and operational efficiency. Committed to delivering superior results in a collaborative, innovative environment.
Work History
Inbound Call Centre Representative (Work from home)
3 Years 3 Months- Processed payments for new orders through inbound calls, ensuring accurate transaction handling.
- Provided timely shipping updates via email, enhancing customer satisfaction and communication.
- Resolved shipment inquiries using transportation systems and customer service protocols.
- Coordinated appointment scheduling with carriers, terminals, and delivery locations.
Inbound Call Centre Representative
1 Year 7 Months- Received inbound calls to establish new pick-up orders, ensuring customer satisfaction.
- Informed customers about their shipment status to enhance satisfaction.
- Documented call details, customer concerns, and case updates in CRM systems.
- Managed high-volume inbound calls, resolving customer inquiries with accuracy and professionalism.
Inbound Call Centre Representative & Assist Line Operator
7 Years- Took over escalated calls from floor agents to address customer and service provider concerns.
- Take over calls from floor agents if the customer, and or service provider was escalated.
- Supported all inbound and outbound activity to ensure customer satisfaction.
- Ensured customer excellence is provided with every transaction
- Working with clients, customers, and our service providers daily to solve problems and issues accordingly.
- Collaborated with clients, customers, and service providers daily to resolve issues effectively.
- Negotiated with service providers to ensure cost-effective solutions for customer services.
Inbound Call Centre Representative
3 Years 6 Months- Provided support to the production floor for questions and assistance with calls.
- Handled escalated calls in absence of supervisor to ensure customer concerns were addressed.
- Worked with customers daily to help them with billing, cancellations, retention, and sales
Call Centre Agent (Inbound & Outbound)
7 Months- Conducted sales calls to engage potential customers and promote products. to try to gain new customer's
- Delivered information about products to assist customers in their purchasing decisions. on the products we were trying to sell
Education
Grade 12 Diploma
Successfully Obtained my Grade 12 Diploma
Skills
Call centre expertise
Adaptability and attention to detail
Goal-oriented
Team collaboration
Conflict resolution
Dependability
Work ethic
Independent and team worker
Customer service excellence
Languages
English
Timeline
Inbound Call Centre Representative (Work from home)
Day and Ross Transportation
06.2023 - 09.2026Read More
Inbound Call Centre Representative
Cx Solutions
05.2021 - 12.2022Read More
Inbound Call Centre Representative & Assist Line Operator
Agero
04.2013 - 04.2020Read More
Inbound Call Centre Representative
Sutherland Global Services
10.2008 - 04.2012Read More
Call Centre Agent (Inbound & Outbound)
NCO Financial
03.2008 - 10.2008Read More
Holy Angels Learning Center
Grade 12 Diploma
Read More