Michael Manery
Vancouver,BC
Summary
Experienced professional focused on meeting or exceeding objectives seeking Auto Service Advisor position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
25
25
years of professional experience
Work History
Automotive Front Counter Manager
Canadian Tire (Cambie and 7th)
Vancouver, BC
08.2006 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed work flow process from intake of customers to finalizing repair orders of high volume repair garage.
- Dealt effectively with customer relation issues
- Created schedules for staff and submitted payroll
Automotive Service Manager
Canadian Tire (Heather & Marine)
Vancouver, BC
04.2004 - 07.2006
- Managed automotive repair garage both technicians in the shop and front counter staff.
- Achieved 30% increase in labour sales.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Effectively solved customer relation issues.
- Provided high standard of customer service from initial intake of customers, communicating effectively customer concerns to technicians, also communicating to customers technical information about their repairs.
Automotive Service Advisor
Canadian Tire (Burrard & 1st)
Vancouver, BC
02.2001 - 03.2004
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Build quotes, sell recommend work and order parts all in timely fashion in order to maximize work in busy shop.
- Managed cash flow for payment of parts and supplies.
Automotive Parts Salesperson
Canadian Tire (Burrad & 1st)
Vancouver, BC
10.1997 - 02.2001
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Organized parts storage and stocked inventory according to established guidelines.
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Logistics Management
- Communication and selling
Timeline
Automotive Front Counter Manager
Canadian Tire (Cambie and 7th)
08.2006 - Current
Automotive Service Manager
Canadian Tire (Heather & Marine)
04.2004 - 07.2006
Automotive Service Advisor
Canadian Tire (Burrard & 1st)
02.2001 - 03.2004
Automotive Parts Salesperson
Canadian Tire (Burrad & 1st)
10.1997 - 02.2001