Michael Mamo
Toronto
Summary
A motivated individual with experience in customer service, event coordination, merchandising, and community outreach. A high school graduate with honors, currently exploring opportunities in the electrician trade. I possess strong organizational, communication, and problem-solving skills, with experience fostering positive relationships, mentoring youth, and managing inventory in both retail and community settings. Passionate about community engagement, creating safe environments, and supporting local initiatives to drive meaningful change.
Overview
6
6
years of professional experience
Work History
Youth Leader Volunteer
Change The Narrative
01.2024 - Current
- Collaborated with fellow volunteer, Marley Zion, to engage with youth in the Bleecker and St. Jamestown communities through weekly meetings aimed at providing support for academic, career, and personal development.
- Fostered a positive and safe environment for youth to discuss challenges they face in school, work, and personal aspirations, offering guidance and mentorship.
- Worked closely with youth to identify their goals and assist them in pursuing their dreams, including offering resources and advice on educational and job opportunities.
- Actively contributed to the mission of changing the narrative of the neighborhood by promoting positive role models, supporting youth empowerment, and creating a sense of community.
- Provided encouragement and built relationships with local youth, ensuring they felt heard, respected, and motivated to succeed in their pursuits.
Staff Member
Wellesley Community Center
09.2023 - 01.2025
- Monitored and supervised various areas within the community center, including the hallway, weight room, and games room, ensuring a safe, welcoming, and organized environment for all visitors.
- Provided supervision and guidance to youth participants in the afterschool program, assisting with activities, homework support, and ensuring their safety and well-being.
- Ensured that all facility equipment, including gym equipment in the weight room and recreational tools in the games room, were used safely and in accordance with facility rules and guidelines.
- Enforced center policies and procedures, addressing any issues promptly and ensuring a respectful and orderly atmosphere.
- Collaborated with other staff members to manage daily operations, maintain cleanliness, and ensure that all areas met health and safety standards.
Merchandiser
Shoppers Drug Mart
08.2022 - 10.2022
- Managed the daily merchandising operations within the store, ensuring optimal product presentation, organization, and stock levels across various departments.
- Stocked shelves with health, beauty, and wellness products, ensuring that items were properly labeled, arranged, and displayed to maximize visibility and sales.
- Monitored inventory levels, coordinated product replenishment, and ensured timely product rotations to maintain product freshness and minimize waste.
- implemented promotional displays and special marketing campaigns, effectively driving customer engagement.
- Provided exceptional customer service by assisting customers with product inquiries, offering recommendations, and ensuring a positive shopping experience.
- Adhered to company standards, policies, and health and safety regulations to ensure a clean, safe, and compliant store environment.
Cleaner
Exhibition Place
08.2022 - 09.2022
- Responsible for maintaining cleanliness and sanitation throughout the facility, ensuring a safe and pleasant environment for visitors and staff.
- Performed routine cleaning tasks, including sweeping, mopping, dusting, and vacuuming in various areas such as hallways, restrooms, offices, and event spaces.
- Monitored and restocked cleaning supplies, ensuring that all equipment was in good working condition and available when needed.
- Removed trash and recycling from designated areas, ensuring waste was properly disposed of and recycling protocols were followed.
- Assisted with special event setups and cleanups, providing support during large-scale exhibitions and public gatherings.
- Ensured compliance with health and safety regulations, maintaining a clean, hazard-free environment in accordance with company policies.
- Responded promptly to emergency cleaning needs, ensuring that high-traffic areas were maintained efficiently during busy events.
Produce Merchandiser
Nofrills
06.2022 - 09.2022
- Managed the daily operations of the produce department, ensuring the presentation and quality of fruits and vegetables met company standards.
- Regularly restocked and organized produce displays to optimize product visibility and sales, maintaining an attractive, clean, and accessible shopping environment.
- Monitored inventory levels, coordinated product ordering, and ensured efficient stock rotation to minimize waste and maximize product freshness.
- Assisted customers with product inquiries, offering expert advice on selection, storage, and preparation.
- Ensured compliance with health and safety regulations, maintaining a sanitary work environment and adhering to food safety protocols.
- Contributed to promotional efforts by setting up seasonal displays and supporting in-store marketing initiatives.
Youth Volunteer
CITY OF TORONTO, Parks, Forestry & Rec
09.2018 - 06.2022
- ctively participated in weekly meetings to discuss and identify community issues, focusing on initiatives that support and empower local youth.
- Collaborated with council members to design and implement programs and events aimed at fostering community engagement and improving the quality of life for youth in the area.
- Organized and participated in outreach activities such as trips to the Fudger House, where volunteers assisted elderly residents with their needs and facilitated intergenerational connections.
- Coordinated and hosted community events, including a popular Halloween celebration at the local community center, offering a safe, fun, and engaging space for youth to gather.
- Supported the planning and execution of youth-focused social activities, ensuring inclusivity and promoting positive interactions within the community.
- Contributed to the development of strategies for community betterment, advocating for youth representation and their concerns within the broader local framework.
Education
High School Diploma -
Jarvis Collegiate Institute
06-2022
Skills
- Customer Service & Community Engagement: Provided excellent service and support to customers while also fostering positive relationships within the community
- Youth Mentorship & Empowerment: Mentored and supported youth in local communities, providing guidance on academic, career, and personal development
- Strong Organizational & Time Management Skills: Efficient in managing tasks, coordinating events, and maintaining inventory and displays
- Effective Communication: Skilled in engaging with diverse groups, building relationships, and providing clear, helpful information
- Teamwork & Collaboration: Proven ability to work effectively in team settings, supporting shared goals and community initiatives
- Problem Solving & Adaptability: Able to address challenges and adapt to dynamic environments, ensuring smooth operations
Languages
English
Native or Bilingual
amharic
Limited Working
Timeline
Youth Leader Volunteer
Change The Narrative
01.2024 - Current
Staff Member
Wellesley Community Center
09.2023 - 01.2025
Merchandiser
Shoppers Drug Mart
08.2022 - 10.2022
Cleaner
Exhibition Place
08.2022 - 09.2022
Produce Merchandiser
Nofrills
06.2022 - 09.2022
Youth Volunteer
CITY OF TORONTO, Parks, Forestry & Rec
09.2018 - 06.2022
High School Diploma -
Jarvis Collegiate Institute
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