Michael Mahollan
Valencia
Summary
Accomplished Claim Specialist with a proven track record at Chubb, adept in policy interpretation and delivering exceptional customer service. Expert in legal compliance and claims investigation, achieving significant reductions in claim resolution times. Skilled in fostering cooperative environments and maintaining meticulous attention to detail, consistently delivering fair and efficient claim settlements.
Overview
20
20
years of professional experience
Work History
Claim Specialist
Chubb
07.2022 - Current
- Provides outstanding customer service and works well with the insured, broker and TPA in the adjustment of casualty and auto risks
- Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor and coverage unit
- Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages
- Directs and closely monitors assignments to experts and defense counsel
- Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company
- Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor
- Reports to reinsurers and facilitates the prompt collection of reinsurance on those matters where they are accountable
- Travels to conferences, mediations, and trials as necessary
Senior Claims Examiner
Crawford and Company
03.2022 - 07.2022
- Reduced claim resolution time by conducting thorough investigations and timely decision-making
- Established trust among clients by consistently delivering fair assessments of their insurance claims
- Handled high-profile cases professionally, maintaining confidentiality while achieving satisfactory resolutions
- Prepared detailed reports on claim activity for management review, highlighting areas for improvement
Senior Property Field Appraiser
Farmer's Insurance
08.2021 - 07.2022
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Worked well in a team setting, providing support and guidance
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Organized and detail-oriented with a strong work ethic
Senior Claims Examiner
Kemper Insurance
05.2021 - 08.2021
- Reduced claim resolution time by conducting thorough investigations and timely decision-making
- Negotiated settlements with claimants, balancing fairness with fiscal responsibility to the company
- Prepared detailed reports on claim activity for management review, highlighting areas for improvement
- Handled high-profile cases professionally, maintaining confidentiality while achieving satisfactory resolutions
- Streamlined claims processing by implementing efficient workflow procedures
Senior Resolution Manager
Gallagher Bassett
09.2018 - 05.2021
- Reviewed policies to determine appropriate coverage according to policy limits
- Reviewed and analyzed claims for settlement and litigation processes
- Reviewed claims for settlements, litigation and reserves
- Conducted thorough analyses of historical data to identify trends in case resolutions, informing strategic decision-making processes within the organization
- Standardized documentation procedures across the department to ensure consistency and accuracy when recording case information for future reference purposes or audits purposes
Senior Casualty Claims Adjuster
Auto Club of Southern California
11.2016 - 09.2018
- Achieved cost savings through meticulous evaluation of medical bills and negotiation of provider fees
- Negotiated Bodily Injury settlement agreements to resolve disputes
- Enhanced interdepartmental communication by providing ongoing training on casualty claims procedures and best practices
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information
- Analyzed information gathered by investigation and reported findings and recommendations
Senior Claims Examiner
Mercury Insurance Co
05.2004 - 11.2016
- Collaborated with legal counsel on complex claims, ensuring compliance with regulatory guidelines
- Handled high-profile cases professionally, maintaining confidentiality while achieving satisfactory resolutions
- Negotiated settlements with claimants, balancing fairness with fiscal responsibility to the company
- Reduced claim resolution time by conducting thorough investigations and timely decision-making
- Developed and maintained relationships with key stakeholders, fostering a cooperative working environment
Education
Bachelor of Arts - Business Administration / Marketing
University of La Verne
La Verne, CA05.2004
Skills
- Policy Interpretation
- Legal Compliance
- Financial Acumen
- Claims Investigation
- Decision-Making
- Customer Service
- Attention to Detail
- Policy analysis
- Documentation skills
Timeline
Claim Specialist
Chubb
07.2022 - Current
Senior Claims Examiner
Crawford and Company
03.2022 - 07.2022
Senior Property Field Appraiser
Farmer's Insurance
08.2021 - 07.2022
Senior Claims Examiner
Kemper Insurance
05.2021 - 08.2021
Senior Resolution Manager
Gallagher Bassett
09.2018 - 05.2021
Senior Casualty Claims Adjuster
Auto Club of Southern California
11.2016 - 09.2018
Senior Claims Examiner
Mercury Insurance Co
05.2004 - 11.2016
Bachelor of Arts - Business Administration / Marketing
University of La Verne
Similar Profiles
Ted KurtiTed Kurti
Actuarial Analyst at ChubbActuarial Analyst at Chubb
Courtney JohnsonCourtney Johnson
Casualty Claims Director at ChubbCasualty Claims Director at Chubb
Tarah EmertTarah Emert
Underwriting Service Associate at ChubbUnderwriting Service Associate at Chubb