Michael Luse
San Pedro
Summary
Dynamic Parts Specialist with proven expertise at O'Reilly's Auto Parts, excelling in customer service and parts identification. Recognized for enhancing customer satisfaction through effective problem-solving and efficient stock control. Skilled in shipping and receiving, I consistently deliver exceptional results while maintaining a safe and organized work environment.
Overview
5
5
years of professional experience
Work History
Parts Specialist
O'Reilly's Auto Parts
08.2023 - Current
- Served customers in-store and by telephone to answer questions and place orders
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Replacing car batteries and windshield wiper blades to accommodate customer needs.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Tire Technician
America's Tires
08.2020 - 06.2023
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
Education
High School Diploma -
San Pedro High School
San Pedro06-2018
Skills
- Shipping and receiving
- Warehouse operations
- Returns processing
- Packaging and labeling
- Sales support
- Parts identification
- Stock control
- Customer service
Timeline
Parts Specialist
O'Reilly's Auto Parts
08.2023 - Current
Tire Technician
America's Tires
08.2020 - 06.2023
High School Diploma -
San Pedro High School
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