Michael Lu
Fountain Valley
Summary
Detail-oriented server with strong skills in cash handling and order accuracy. Committed to enhancing customer experiences through effective communication and menu knowledge.
Overview
14
14
years of professional experience
Work History
Runner, Server
Palette Dim Sum
Tustin
02.2026 - Current
- Delivered food orders efficiently to tables and customers.
- Assisted servers by promptly refilling drinks and clearing plates to maintain service flow.
- Maintained cleanliness and organization of dining areas throughout service.
- Communicated with kitchen staff to ensure timely meal preparation and delivery.
- Collaborated with team members to enhance customer service experience consistently.
- Addressed customer inquiries and requests with professionalism to enhance guest satisfaction.
Store Associate
In-N-Out Burger
Costa Mesa
06.2012 - Current
- Provided excellent customer service in fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and food preparation areas.
- Served food efficiently to support team members and contribute to customer satisfaction.
- Trained new associates on company policies and operational procedures.
- Collaborated with team to streamline workflow and elevate customer experience.
- Maintained cleanliness and tidiness of store to ensure a welcoming environment.
Server
Vaca
Costa Mesa
09.2022 - 12.2025
- Engaged guests/VIPs to elevate semi-fine dining experience through personalized interactions.
- Recommended menu items based on guest preferences and dietary needs.
- Provided exceptional service to high volume of daily customers and developed great business relationships with regulars as well.
- Demonstrated enthusiasm and knowledge of restaurant menu to assist guests in making informed dining choices.
Server
Halves Boiling Pot & Grill
Foothill Ranch
01.2017 - 06.2023
- Processed cash and payments accurately, ensuring smooth customer transactions.
- Took and input customer orders promptly, enhancing service efficiency.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Cleaned and organized tables and chairs, preparing dining area for next guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Server
Din Tai Fung
Costa Mesa
09.2015 - 02.2017
- Explained menu options to guests, offered tailored suggestions, and efficiently processed orders.
- Promoted desserts, appetizers, and specialty drinks, contributing to increased sales.
- Collaborated with restaurant staff to streamline operations and enhance guest service.
Education
Bachelor of Science - Mathematics
University of California, Irvine
Irvine, CASkills
- Cash handling
- POS operation
- Order accuracy
- Food safety
- Inventory management
- Menu knowledge
- Customer relationship management
- Training and development
- Effective communication
Languages
English
Professional
Spanish
Limited
Chinese (Mandarin)
Limited
Accomplishments
- Mr. Reliable 2012-2024
Timeline
Runner, Server
Palette Dim Sum
02.2026 - Current
Server
Vaca
09.2022 - 12.2025
Server
Halves Boiling Pot & Grill
01.2017 - 06.2023
Server
Din Tai Fung
09.2015 - 02.2017
Store Associate
In-N-Out Burger
06.2012 - Current
Bachelor of Science - Mathematics
University of California, Irvine