Michael Lozano
Redwood City
Summary
Dynamic manager with a proven track record at JR West-Johnny Rockets, excelling in team leadership and operations management. Expert in staff development and conflict resolution, enhancing performance and engagement. Skilled in inventory management, ensuring compliance with health standards while maximizing profitability. Committed to fostering strong relationships with customers and suppliers.
Overview
30
30
years of professional experience
Work History
Manager
JR West-Johnny Rockets
07.1995 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Server Trainer
Darden Restaurants, Olive Garden
10.2023 - 02.2025
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
Food and Beverage Manager
Grand Sierra Resort and Casino
02.2008 - 07.2013
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed bar and wait staff and directed hiring program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
San Jose High Academy
San Jose, CASkills
- Marketing
- Negotiation
- Time management
- Sales techniques
- Staff development
- Safety procedures
- Brand management
- Operations management
- Recruiting and interviewing
- Team leadership
- Inventory management
- Shift scheduling
Timeline
Server Trainer
Darden Restaurants, Olive Garden
10.2023 - 02.2025
Food and Beverage Manager
Grand Sierra Resort and Casino
02.2008 - 07.2013
Manager
JR West-Johnny Rockets
07.1995 - Current
San Jose High Academy
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