Michael Lepard
Edmonton,Canada
Summary
Dedicated and compassionate professional with a demonstrated history of success in connecting clients with essential resources for housing, mental health, and addiction recovery. Skilled in case management and supportive counseling, adept at building strong relationships with clients with complex needs toward establishing sustainable client centered outcomes.
Overview
24
24
years of professional experience
Work History
Support Clerk (90 Day Casual Contract)
Employment and Social Development Canada
03.2021 - 07.2021
- Catalogue documents attached to archived EI claims
- Utilize various data recording systems in order to document what records can be securely destroyed
- Meet daily outcome goals
- Demonstrated strong attention to detail when completing tasks or projects assigned by management team
Housing Follow-Up Support Worker
Employment and Social Development Canada
01.2018 - 03.2021
- Provided follow-up support for individuals who have been chronically homeless to ensure success in maintaining tenancy
- Liaised with government funders, healthcare providers, and landlords to resolve issues
- Utilized motivational interviewing, crisis intervention skills, and supportive counselling
- Referred clients to external agencies for additional support related to physical/mental health, income security, food security, addictions, employment, cultural connections, abuse, victims services, legal issues and more
- Fulfilled documentation requirements including casenotes, maintaining files, and frequent progress reviews
- Determined needs for services, assist with applying for medical benefits and income supports such as AISH, Barriers for Employment, CPP Disability, subsidized housing and other government and community resources and services
Rehabilitation Support Worker
Developmental Disabilities Association
03.2017 - 08.2017
- Created and successfully implemented alternative methods of communication for client with autism
- Completed administration duties, including daily log notes, quarterly reviews, critical incidents
- Collaborated with families, guardians, and other stakeholders to ensure proper care was being provided
- Coordinated with outside agencies regarding referrals or additional services needed
- Facilitated group meetings between clients and other healthcare professionals to discuss treatment goals
- Assisted with activities of daily living such as bathing, dressing, grooming, meal preparation, and housekeeping
- Successfully managed challenging behaviors through de-escalation techniques while maintaining a calm demeanor
Tenant Support Worker
BC Housing
05.2012 - 03.2017
- Collaborated with tenants in attaining personal goals and managing issues threatening their housing, including substance abuse and mental health concerns
- Liaised with the Ministry of Social Development in assisting clients to access eligible services and resources
- Assessed clients for levels of need and eligible support within BC Housing
- Contributed to the development of policies and procedures for tenants and support workers
- Communicated and enforced BC Housing policies with care and empathy
- Assisted clients in transitioning from provincial income supports to CPP and OAS
- Facilitated conflict resolution meetings with tenants and provided crisis intervention
Housing Support Worker
RainCity Housing
11.2011 - 05.2012
- Supported individuals who were residing in both temporary heat shelters and long-term transitional housing
- Collaborated with service users in developing client-based rights and responsibilities
- Facilitated community connections through appropriate referrals to agencies and services
- Provided crisis intervention, emotional support, and resources to clients
Housing Follow Up Support Worker
Jasper Place Health and Wellness Centre
04.2011 - 08.2011
- Managed a caseload of 25 Housing First clients
- Provided solution-focused support related to maintaining permanent housing
- Liaised with government agencies, medical professionals, landlords, and clinical team
Caseworker
YMCA - Transitional Housing
07.2009 - 12.2010
- Provided supportive counselling, crisis intervention, advocacy, and referrals
- Supervised social work students
- Directed the United Way and Strong Kids Campaigns (fundraising initiatives)
Family Worker
Families First Research Project
01.2006 - 01.2009
- Managed a caseload of 40 families and provided parenting, health, education, and employment related supports, referrals, and advocacy
- Conducted strength inventories, needs assessment, and collaborative goal setting
- Initiated and maintained regular contact and home visits with families
- Submitted reports, identified gaps in services, and provided extensive documentation
Community Support Worker
Goodwill Industries of Alberta
01.2001 - 01.2005
- Facilitated achievement of person-centered goals for individuals with developmental disabilities related to work, volunteering, training, and recreation
- Assisted individuals in the development of person-centered plans
Community Support Worker and Team Lead
SKILLS Society
03.1997 - 03.2000
- Supervised staff responsible for supporting clients in their residences
- Provided mediation, guidance, and support between staff, clients, and families
- Advocated for clients within their homes, communities, and places of employment
Education
MASTER OF DIVINITY - THEOLOGICAL STUDIES
St. Andrew's College
Saskatoon, SK1996
BACHELOR OF ARTS - SOCIOLOGY
Augustana University College
Camrose, AB08.1991
Skills
- Client Advocacy
- Confidentiality Practices
- Cultural Competency
- Needs Assessment
- Client-Centered Counseling
- Crisis Intervention
- Comprehensive Case Coordination
- Interdisciplinary Collaboration
- Client assessment
Languages
English
Professional Working
Additionalcoursesandtraining
- Standard First Aid, 2019, Apex
- Crisis Intervention, 2019, CTI (Boyle Street Community Services)
- Narcan Training, 2018, Boyle Street Community Services
- Critical Time Intervention - Case Management Training, 2018, Homeward Trust
- Conflict to Calm Training, 2018, Boyle Street Community Services
- Cultural Awareness, 2018, Boyle Street Community Services
- Mental Health First Aid, 2016, BC Housing
- Non-violent Crisis Intervention, 2016, BC Housing
- Queer Competency Training, 2015, QMUNITY Vancouver, BC
- Dealing with Hostile People, 2015, Justice Institute
- Working Effectively with Aboriginal Peoples, 2014, BC Housing
- Working Together to Build Respectful Workplaces, 2014, BC Housing
- Foundations of Collaborative Conflict Resolution, 2014, Justice Institute
- Encounters with Trauma, Healing and Hope, 2013, Wellspring Conference
- Neurophysiology of Conflict, 2013, Justice Institute
- Relationship Based Practice Training, 2011
- Narrative Therapy for Men who Abuse, 2010, Alan Jenkins
- Cultural Sensitivity Training, 2008, Multicultural Health Brokers
- Suicide Prevention, 2007, The Support Network
- Motivational Counselling Course, 2007, Kerr Creative
Timeline
Support Clerk (90 Day Casual Contract)
Employment and Social Development Canada
03.2021 - 07.2021
Housing Follow-Up Support Worker
Employment and Social Development Canada
01.2018 - 03.2021
Rehabilitation Support Worker
Developmental Disabilities Association
03.2017 - 08.2017
Tenant Support Worker
BC Housing
05.2012 - 03.2017
Housing Support Worker
RainCity Housing
11.2011 - 05.2012
Housing Follow Up Support Worker
Jasper Place Health and Wellness Centre
04.2011 - 08.2011
Caseworker
YMCA - Transitional Housing
07.2009 - 12.2010
Family Worker
Families First Research Project
01.2006 - 01.2009
Community Support Worker
Goodwill Industries of Alberta
01.2001 - 01.2005
Community Support Worker and Team Lead
SKILLS Society
03.1997 - 03.2000
MASTER OF DIVINITY - THEOLOGICAL STUDIES
St. Andrew's College
BACHELOR OF ARTS - SOCIOLOGY
Augustana University College
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