- Family activities
- Physical exercise
- Member and community engagement
- Reading
Michael Laris
Mountain View
Summary
Dynamic Aquatics Coordinator at the Palo Alto Family YMCA with a proven track record in employee supervision and customer service excellence. Successfully enhanced member satisfaction through effective problem-solving and communication. Skilled in aquatics event coordination and training, fostering a high-performing team dedicated to safety and service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Aquatics Coordinator
Palo Alto Family YMCA
01.2024 - Current
- Supervise, train, mentor, and support all aquatics employees.
- Create, maintain, and edit schedule for over 40 aquatics employees.
- Continually enhance customer service based on feedback from members.
- Monitor pH and chlorine of pools and take steps to maintain pools at optimal levels.
- Assist in conducting in-service training to reinforce aquatics rescue skills.
Lead Lifeguard
El Camino and Palo Alto Family YMCA
10.2012 - 01.2024
- Assisted in writing and editing Aquatics Branch Standard Operating Procedure manual.
- Trained and mentored new employees.
- Consistently exceeded customer satisfaction goals by resolving complex issues and providing exceptional service, resulting in a 99% satisfaction rate.
- Taught swim lessons for adults and children.
Education
Master of Arts - Environmental Studies
The Evergreen State College
Olympia, WA06-2000
Bachelor of Science - Environmental Studies
University of California, Santa Cruz
Santa Cruz, CA06-1994
Skills
- Customer service expertise
- Employee supervision, training, and mentoring
- Excellence in communication and problem solving
- Aquatics event coordination
Certification
Adult, Child, and Infant CPR and First Aid
Interests
Timeline
Aquatics Coordinator
Palo Alto Family YMCA
01.2024 - Current
Lead Lifeguard
El Camino and Palo Alto Family YMCA
10.2012 - 01.2024
Master of Arts - Environmental Studies
The Evergreen State College
Bachelor of Science - Environmental Studies
University of California, Santa Cruz
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