Michael Lao

Worked closely with other departments within the organization to ensure smooth operations at each event .

Maintained accurate records of all transactions related to the auctions.

Exceeded customer satisfaction by finding creative solutions to problems.

Managed inventory and supplies to ensure materials were available when needed.

Updated and maintained databases with current information.

Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Managed the setup of auction items, displays and bid sheets.

Interviewed prospective employees and provided input to HR on hiring decisions.

Integrated online bidding in live auctions to maximize number of bidders, increase competition and enhance profitability.

Scheduled staff shifts and managed payroll processing.