Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Michael Langevin

Michael Langevin

Whitby

Summary

Implementation professional with strong background in training and development, prepared to drive impactful learning initiatives. Expertise in designing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making a reliable and adaptable asset to any organization.

Overview

22
22
years of professional experience

Work History

Implementation & Training Manager

Univerus Software
04.2023 - Current
  • Maintain and update Univerus LMS
  • Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
  • Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
  • Optimized resource allocation by accurately forecasting workload demands based on historical data analysis and current trends.
  • Led implementation of software solutions, ensuring alignment with client requirements and business objectives.
  • Coordinated project timelines and resources, enhancing delivery efficiency across multiple teams.
  • Managed stakeholder communications, ensuring transparency and collaboration throughout project lifecycles.
  • Coordinated onboarding processes, ensuring new hires received essential training materials and resources.
  • Developed and implemented training programs utilizing e-learning platforms to enhance employee skills.
  • Facilitated workshops and seminars, fostering a culture of continuous learning across the organization.
  • Evaluated training effectiveness through surveys and feedback, leading to adjustments that improved content delivery.
  • Analyzed industry trends to incorporate relevant topics into training curriculum, enhancing employee engagement.

Implementation Manager

Constellation Software
01.2021 - 04.2023
  • Perform implementations, pre-sales support and critical client care for customers across North America using the BuildTopia software package for builders.
  • Developed training materials and conducted sessions for end-users to facilitate smooth transitions to new systems.
  • Analyzed client feedback to refine processes and improve overall satisfaction with implemented solutions.
  • Mentored junior team members, fostering skill development and promoting best practices in project management.
  • Identified process improvements that streamlined workflows and reduced implementation timeframes significantly.
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
  • Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
  • Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
  • Exceeded client expectations by delivering high-quality solutions tailored specifically to their unique needs and requirements consistently throughout projects undertaken over time range.

Implementation Manager

MiLANtech
01.2019 - 01.2021
  • Work with former clients on a consultation basis providing training, configuration, custom reporting and documentation.
  • Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
  • Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
  • Utilized analytical tools to evaluate post-implementation success metrics, identifying areas for further optimization or refinement as needed.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Developed training materials and conducted sessions for end-users to facilitate smooth transitions to new systems.

Implementation Manager

Builder Lynx
01.2016 - 01.2019
  • Manage a team of implementors with clients across North America from discovery phase through implementation, training and on-going support of Builder Lynx cloud-based software. Meet with existing customers to address any concerns and leverage their current system experience into expanding their use of additional Builder Lynx modules.
  • Oversaw risk management strategies, proactively addressing potential issues to minimize project disruptions.
  • Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
  • Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
  • Mentored junior staff members through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.
  • Developed comprehensive training materials for new Implementation Managers, improving onboarding efficiency and team cohesion.
  • Documented processes to streamline setup, customization and maintenance.
  • Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
  • Managed stakeholder communications, ensuring transparency and collaboration throughout project lifecycles.
  • Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.

Implementation/Training

Mitrefinch Canada
01.2015 - 01.2016
  • Performed implementations across Canada for Mitrefinch Time and Attendance/HR software and biometric terminals. Responsible for creating SOW and documentation for all implementations as well as training customers on system operation, back-up and customization. Worked with Windows Server, SQL Server, IIS, Android, IOS and Windows 7-10.

Software Installation Specialist

Pitney Bowes
01.2004 - 01.2014
  • Responsible for project management, systems installation and customization, 1st and 2nd level support of PB software, training end users as well as creating custom documentation for process and systems training. Travelled across Canada installing PB shipping, package tracking and lobbytrac software as well as working remotely to support PB technicians and customers with support issues.

Business Owner

MiLAN Tech
01.2005 - 01.2009
  • Telecommunications / IT Systems Specialist Subcontracted to Bell Canada performing all types of installations and repairs for commercial and residential clients. Provide consultation and installations for home networks, hardware support, custom pc’s, servers and wireless repeaters.

Education

Computer Networking & Support Diploma -

Seneca College
01.2000

Bachelor of Arts - Sociology

Concordia University
01.1997

Skills

  • New employee training
  • System integration
  • Coaching and mentoring
  • Exceptional communicator
  • Adaptive learning
  • Project management
  • Training delivery
  • Learning management systems
  • Project coordination
  • User support
  • Continuous improvement
  • Software implementation
  • Data migration
  • Business analysis
  • Requirements gathering

Accomplishments

  • Supervised team of 8 staff members.
  • Documented and resolved a critical process gap not exposed during initial discovery which led to successful development and deployment of a custom API integration while still maintaining the original timeline and go-live for a national customer.
  • 2 time winner of the Presidents Club award with Pitney Bowes for exemplary service.
  • Selected to attend Perseus Academy in my first year with Constellation.

Languages

English
Native or Bilingual

Timeline

Implementation & Training Manager

Univerus Software
04.2023 - Current

Implementation Manager

Constellation Software
01.2021 - 04.2023

Implementation Manager

MiLANtech
01.2019 - 01.2021

Implementation Manager

Builder Lynx
01.2016 - 01.2019

Implementation/Training

Mitrefinch Canada
01.2015 - 01.2016

Business Owner

MiLAN Tech
01.2005 - 01.2009

Software Installation Specialist

Pitney Bowes
01.2004 - 01.2014

Bachelor of Arts - Sociology

Concordia University

Computer Networking & Support Diploma -

Seneca College

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Michael Langevin