Michael Lam
Toronto,ON
Summary
Certified network and system analyst with 5 years of professional experience in IT engineering, network administration, and infrastructure enhancement. Demonstrated expertise in managing Azure/Intune joined devices, ensuring network security, and providing comprehensive support for corporate and remote office locations. Proficient in leveraging generative AI technologies to enhance IT solutions and automate routine tasks. Strong background in supporting IT infrastructure within large corporate structures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network and System Administrator
Pragmatic Play
10.2023 - Current
- Managed and monitored all network infrastructure components, including switches, firewalls, and critical servers, using SNMP monitoring tools such as PRTG
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Collaborated with IT team to over sea develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
IT Specialist
GAMMA NA
09.2023 - 10.2023
- Oversaw the company's Canadian and US infrastructure, supporting 150 users.
- Monitored and configured the company network, firewall, and VPN via the Small Business Network Console.
- Managed Azure environment and served as the primary administrator for user accounts and permissions.
Technical Specialist
IKEA
04.2022 - 05.2023
- Managed L2/L3 Cisco-Switch, Firewall, Router, UPS, and Server Rack for multiple sites, using SolarWinds, New Relic, iLo, IMS-4000, and 3PAR StoreServ Management Console.
- Monitor all network components using PRTG and a scripted SNMP portal scanning tool
- Provided T1-T2 support for IKEA systems, ensuring IT system reliability.
- Performed inspection and emergency response for private cloud environments, ensuring business performance.
- Coordinated with overseas support teams and third-party vendors for rapid troubleshooting of POS systems, minimizing downtime.
- Conducted disaster recovery planning and exercises to ensure infrastructure availability.
Senior Technical Officer
Hong Kong Telecom
07.2020 - 03.2022
- Conducted network monitoring, surveillance, and preliminary fault diagnosis for various voice networks and routing data, ensuring network stability.
- Focused on service provisioning, restoration, and confirmation of service status, ensuring customer satisfaction.
- Participated in UAT and prepared test cases for system integration testing to ensure smooth system migration.
Graduate Trainee
Hong Kong Telecom
06.2019 - 06.2020
- Completed customer requirements under the ISO 27001 standard for data centers, ensuring compliance.
- Coordinated with other cloud support teams for troubleshooting, improving cross-team collaboration.
- Coordinated with a programming team in order to enhance an internal system that was ready to be decommissioned, ensuring smooth transition.
Education
Bachelor of Science - Computer Science
The Open University of Hong Kong
Hong Kong09.2019
Skills
- Technical Communication Skills
- Network Troubleshoot and Operations
- SNMP Monitoring
- Microsoft Office
- Remote Access
- Windows administration
- User Management
- Software Installation
- Disaster Recovery
- IT Documentation
- File system administration
- Hardware and software installation
- Backup Management
- Network Troubleshooting
Certification
Cisco Certified Network Associate, Cisco
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Network and System Administrator
Pragmatic Play
10.2023 - Current
IT Specialist
GAMMA NA
09.2023 - 10.2023
Technical Specialist
IKEA
04.2022 - 05.2023
Senior Technical Officer
Hong Kong Telecom
07.2020 - 03.2022
Graduate Trainee
Hong Kong Telecom
06.2019 - 06.2020
Bachelor of Science - Computer Science
The Open University of Hong Kong
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