Michael Laine
Kanata
Summary
Process-Oriented Operations Professional with over 10 years of experience in workflow optimization, risk management, compliance auditing, and operational governance across logistics, manufacturing, transportation, and event sectors. Proven expertise in process mapping, data analysis, incident investigation, and KPI reporting to drive efficiency, mitigate risks, and support cross-functional teams. Skilled in ERP systems (SAP), Microsoft Office Suite (Excel, Visio, PowerPoint), and documentation management. Strong communicator with a track record of independent execution, stakeholder collaboration, and continuous improvement in regulated environments.
Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Advanced skills in [Software].
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Transportation Safety & Process Auditor
Ottawa Student Transportation Authority
11.2023 - Current
- Led comprehensive process audits for transportation operations, identifying gaps in compliance and proposing corrective actions that enhanced contractual adherence and reduced operational risks.
- Developed and maintained process flowcharts, checklists, and compliance documentation using Visio and Excel, tracking audit outcomes, risk mitigation, and performance improvements.
- Analyzed and presented monthly KPIs and safety reports to management, contributing to governance standards, performance tracking, and data-driven decision-making.
- Conducted incident investigations and root cause analyses, implementing process improvements that decreased inefficiencies and improved response times to operational incidents.
- Collaborated cross-functionally with internal departments and external stakeholders while independently managing audits in multitasking environments.
- Utilized Microsoft Excel for data analysis, internal controls, and quality health safety environment (QHSE) reporting to ensure workplace organization and product quality.
Courier/CSR (Process Compliance Focus)
FedEx
07.2018 - 02.2022
- Managed high-volume, time-sensitive operations, optimizing routes and workflows to meet service level agreements (SLAs) while maintaining confidentiality and handling sensitive information.
- Performed daily inspections and documented results in compliance systems, ensuring adherence to safety protocols, industrial hygiene standards, and regulatory requirements.
- Maintained detailed operational logs and audit trails, contributing to internal reviews, incident investigations, and process verification during compliance audits.
- Identified and resolved process inefficiencies proactively, enhancing attention to detail, job skills, and overall operational efficiency in a fast-paced environment.
- Operated independently, prioritizing multiple tasks while supporting customer service, data entry, and quality health safety environment (QHSE) initiatives.
- Applied Microsoft Excel for tracking and reporting, focusing on product quality, workplace organization, and continuous improvement.
Project Leader
BOMBARDIER
12.2016 - 11.2018
- Coordinated regulated operations in aerospace manufacturing, managing compliance workflows, SAP environment health and safety management (EHS), and documentation for audit readiness.
- Conducted data audits on inventory, shipping processes, and supplier compliance, ensuring accuracy, risk identification, and adherence to quality standards.
- Led incident investigations, root cause analyses, and process improvements, handling confidential and sensitive information with discretion.
- Supported cross-functional teams in ERP (SAP) reporting, data entry, and operational efficiency, contributing to continuous improvement initiatives.
- Trained team members on process adherence, risk mitigation techniques, and job skills, enhancing workplace organization and product quality.
- Utilized computer literacy, Microsoft Excel, and industrial hygiene knowledge to optimize workflows in high-regulation environments.
Logistics Coordinator (Contract)
Diamond
01.2015 - 01.2016
- Supported supply chain operations, tracking inventory and shipments using SAP EHS for data integrity, reconciliation, and compliance-driven logistics.
- Managed process documentation and cross-team coordination, ensuring adherence to procedures, risk mitigation, and operational efficiency.
- Handled data entry, attention to detail, and quality assurance tasks, contributing to audit readiness and workplace organization.
- Identified process inefficiencies and proposed improvements, focusing on confidentiality, sensitive information handling, and job skills.
- Applied Microsoft Excel for analysis and reporting, supporting product quality and industrial hygiene standards in a contract environment.
Brand Ambassador (Freelance)
Monacle Booth
01.2015 - 05.2015
- Coordinated onsite operations and stakeholder interactions during events, ensuring time-critical execution, service work, and adherence to procedures.
- Managed logistics setup and real-time problem-solving, handling confidential information and maintaining attention to detail under pressure.
- Supported customer engagement and operational support, applying computer literacy, quickness, and job skills in a freelance setting.
Event Coordinator
Casa Loma
08.2013 - 01.2015
- Oversaw event logistics, including setup, stakeholder management, and workflow coordination for high-volume events.
- Managed time-sensitive operations, ensuring service work, confidentiality, and sensitive information handling met organizational standards.
- Collaborated with teams to resolve issues, applying quickness, job skills, and attention to detail for successful event delivery.
Construction Worker
Broadway Pools
01.2013 - 08.2013
- Executed field operations and site coordination, following procedures, safety standards, and operational logistics in construction environments.
- Supported physical operations, quick execution under pressure, and job skills to ensure project timelines and workplace organization.
Education
Computer Programming Certificate -
Seneca College
01.2019
Skills
- Proficient in Microsoft Office Suite
- Visio / Gliffy (Flowchart & Process Mapping)
- Proficient in SAP
- KPI dashboard creation
- Incident management expertise
- Data management in ERP systems
- Data analysis
- Evaluation processes
- Comprehensive report drafting
- Assessment of operational processes
- Systematic issue identification
- Efficiency improvement
- Quality management
Timeline
Transportation Safety & Process Auditor
Ottawa Student Transportation Authority
11.2023 - Current
Courier/CSR (Process Compliance Focus)
FedEx
07.2018 - 02.2022
Project Leader
BOMBARDIER
12.2016 - 11.2018
Logistics Coordinator (Contract)
Diamond
01.2015 - 01.2016
Brand Ambassador (Freelance)
Monacle Booth
01.2015 - 05.2015
Event Coordinator
Casa Loma
08.2013 - 01.2015
Construction Worker
Broadway Pools
01.2013 - 08.2013
Computer Programming Certificate -
Seneca College
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved enhanced efficiency by introducing A.I integration for all manual tasks.
- Documented and resolved incidents by tracking lead causes which led to lower overall annual incidents.
Languages
English
Native or Bilingual
Certification
- WHMIS Certified
- Standard First Aid & CPRC Certified
- Occupational Health & Safety Training
- Smith 5 Keys Defensive Driving Training
- Microsoft Excel Advanced Analysis
- Process Mapping (Visio/Gliffy)
- Incident Investigation and Root Cause Analysis
- SAP Environment Health and Safety Management (EHS)