Michael Laidley
Brampton,ON
Summary
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
Work History
Operations Manager
29 Roots Youth Employment
12.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
Sales Agent –
Innovative Vision Marketing
05.2018 - 02.2020
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of [Type] products or services to promote sales.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
Education
No Degree -
Centennial College of Applied Arts And Technology
Scarborough, ON06.2010
Downs View S.S
Toronto, ON07.2002
Skills
- Organizational Management
- Customer Service
- Logistics Oversight
- Program Administration
- Incidents Management
Languages
English
Full Professional
Timeline
Operations Manager
29 Roots Youth Employment
12.2021 - Current
Sales Agent –
Innovative Vision Marketing
05.2018 - 02.2020
No Degree -
Centennial College of Applied Arts And Technology
Downs View S.S
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