Michael Ladao
San Francisco
Summary
Motivated Warehouse Worker adept at providing efficiency in shipping and receiving, inspection, and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings parallel experience and dedication to meet production and operational goals.
Overview
11
11
years of professional experience
Work History
Laboratory Assistant II
California Department of Public Health
12.2022 - 07.2023
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Spearheaded operations of complex and hazardous specimen orders, medical waste, and media components, increasing order fills for the Laboratory Operations Branch by 30%
- Served as project lead in the transport of waste materials and contaminated glassware, leading to a 50% increase in medical waste disposal
Parks & Recreation Liaison
City of Hercules
07.2019 - 05.2023
- Mediated disputes between the City of Hercules and third parties, increasing customer satisfaction scores by 20% based on internal agency follow-up surveys
- Prepared and distributed flyers, press releases and brochures to generate interest in established programs and events.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
City Postal Carrier
United States Postal Service (USPS)
01.2020 - 06.2022
- Accomplished a high delivery success rate (96%) and on-time deliveries throughout the Richmond and San Pablo community pertaining to packages, parcels, first-class mail, and priority mail letters
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Administrative Assistant
USF School of Law
06.2013 - 08.2017
- Generated a 15% increase in library membership by helping familiarize prospective affiliates with Westlaw interface and other pertinent research materials at patron's request
- Helped achieve a 10% increase in student enrollment by providing prospective law students with brief tour of library and surrounding campus
- Responded to over 100 phone call inquiries, assisted patrons with daily troubleshooting, and filed transactions and fees of over 400 library visitors through Microsoft Excel spreadsheets
Inventory Specialist
University of San Francisco
06.2013 - 07.2016
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts for all Men's and Women's athletic programs each month.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Compared shipping orders and invoices against contents received to verify accuracy.
Administrative Assistant
City College of San Francisco
06.2012 - 06.2013
- Attained a 5% drop in delayed inquiries through the scheduling of roughly 60 appointments for students over telephony and in-person consultation
- Welcomed patients upon arrival for scheduled appointments and emergency visits to ensure timely medical attention and assist with traffic flow
- Slashed 25% of the administrative workload through initiation and completion of over 200 patient logs per shift
- Effectuated a 15% reduction in cumulative patient logs by designing Microsoft Excel spreadsheets to compress patients' fees and medical visits
Education
Bachelor of Science - Kinesiology
University of San Francisco
San Francisco, CA05-2016
Skills
- Pallet building
- Labeling and boxing
- Lifting and sorting
- Quantity calculations
- Workplace organization
- Order picking
- Stock control
- Material safety data sheets
Timeline
Laboratory Assistant II
California Department of Public Health
12.2022 - 07.2023
City Postal Carrier
United States Postal Service (USPS)
01.2020 - 06.2022
Parks & Recreation Liaison
City of Hercules
07.2019 - 05.2023
Inventory Specialist
University of San Francisco
06.2013 - 07.2016
Administrative Assistant
USF School of Law
06.2013 - 08.2017
Administrative Assistant
City College of San Francisco
06.2012 - 06.2013
Bachelor of Science - Kinesiology
University of San Francisco
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