Summary
Overview
Work History
Education
Skills
Timeline
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Michael Knipe

ENTREPRENEUR | OWNER | DIRECTOR | CONSULTANT
Calgary,AB

Summary

Experienced Entrepreneur, Owner, Director and Consultant with over 15 years of experience in the hospitality industry and over 2 years in the medical industry. A unique individual that is able to combine a creative strategic insight with a deep human understanding and accounting expertise to assess and plan a clear and solution-driven path ahead.

Overview

19
19
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Organizational Development Consultant

Linden & Arc Vitality Institute
Calgary, AB
12.2021 - Current


  • Completed interviews with employees and patients to identify strengths, weakness and potential risks.
  • Conducted an audit and assessment of Patient Intake, Care Plans, Patient Care, Patient Education and Customer Service proposing interventions and recommendations.
  • Researched and developed the Health Coach Program as well as the Patient Experience Coordinator Role.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to CEO.
  • Proposed operational improvements and patient experience elevation which will result in savings and improved profit margins.
  • Completed a Supply Chain Audit and proposed an inventory management system.

Medical Aesthetics Clinic Owner

Modern Aesthetics
Lethbridge, AB
12.2019 - 03.2022
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget using Key Performance Indicators.
  • Hired and directed teams to achieve daily and long-term operations and business goals.
  • Designed clinic brand parameters, set up clinic space and and all supplier contracts for injectables, skincare and laser equipment.
  • Set up all protocols, operational software systems and medical documentation.
  • Managed website design, SEO companies and marketing strategy.



Restaurant Owner/Operator

Bread Milk Honey Cafe Cape Town | Lethbridge
Lethbriddge And Cape Town, AB
01.2006 - 03.2022
  • Owner of Bread Milk and Honey Cape Town from 2006 - 2014 and Bread Milk and Honey Lethbridge from 2014 -2022.
  • Managed operations, staffing, administration, overall strategic planning and marketing.
  • Creation and quality control of food, drinks and bakery menu.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Raised $200,000 in capital to renovate the Lethbridge Restaurant.
  • Financial budgeting and oversight.

Education

Bachelor of Accounting Science - Accounting And Auditing

University of South Africa
South Africa
01.1998 - 01.2000

Skills

Human resources support

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Timeline

Organizational Development Consultant

Linden & Arc Vitality Institute
12.2021 - Current

Medical Aesthetics Clinic Owner

Modern Aesthetics
12.2019 - 03.2022

Restaurant Owner/Operator

Bread Milk Honey Cafe Cape Town | Lethbridge
01.2006 - 03.2022

Bachelor of Accounting Science - Accounting And Auditing

University of South Africa
01.1998 - 01.2000

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Michael KnipeENTREPRENEUR | OWNER | DIRECTOR | CONSULTANT