Michael Knipe
ENTREPRENEUR | OWNER | DIRECTOR | CONSULTANT
Calgary,AB
Summary
Experienced Entrepreneur, Owner, Director and Consultant with over 15 years of experience in the hospitality industry and over 2 years in the medical industry. A unique individual that is able to combine a creative strategic insight with a deep human understanding and accounting expertise to assess and plan a clear and solution-driven path ahead.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Organizational Development Consultant
Linden & Arc Vitality Institute
Calgary, AB
12.2021 - Current
- Completed interviews with employees and patients to identify strengths, weakness and potential risks.
- Conducted an audit and assessment of Patient Intake, Care Plans, Patient Care, Patient Education and Customer Service proposing interventions and recommendations.
- Researched and developed the Health Coach Program as well as the Patient Experience Coordinator Role.
- Worked flexible hours; night, weekend, and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to CEO.
- Proposed operational improvements and patient experience elevation which will result in savings and improved profit margins.
- Completed a Supply Chain Audit and proposed an inventory management system.
Medical Aesthetics Clinic Owner
Modern Aesthetics
Lethbridge, AB
12.2019 - 03.2022
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget using Key Performance Indicators.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Designed clinic brand parameters, set up clinic space and and all supplier contracts for injectables, skincare and laser equipment.
- Set up all protocols, operational software systems and medical documentation.
- Managed website design, SEO companies and marketing strategy.
Restaurant Owner/Operator
Bread Milk Honey Cafe Cape Town | Lethbridge
Lethbriddge And Cape Town, AB
01.2006 - 03.2022
- Owner of Bread Milk and Honey Cape Town from 2006 - 2014 and Bread Milk and Honey Lethbridge from 2014 -2022.
- Managed operations, staffing, administration, overall strategic planning and marketing.
- Creation and quality control of food, drinks and bakery menu.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Recruited, hired and trained talented staff to fill vacancies.
- Raised $200,000 in capital to renovate the Lethbridge Restaurant.
- Financial budgeting and oversight.
Education
Bachelor of Accounting Science - Accounting And Auditing
University of South Africa
South Africa 01.1998 - 01.2000
Skills
Human resources support
Strategic planning
Change Management
Employee Retention
Attention to Detail
Problem-Solving
Excellent Communication
Critical Thinking
Teamwork and Collaboration
Self-Motivated
Teambuilding
Flexible and Adaptable
Timeline
Organizational Development Consultant
Linden & Arc Vitality Institute
12.2021 - Current
Medical Aesthetics Clinic Owner
Modern Aesthetics
12.2019 - 03.2022
Restaurant Owner/Operator
Bread Milk Honey Cafe Cape Town | Lethbridge
01.2006 - 03.2022
Bachelor of Accounting Science - Accounting And Auditing
University of South Africa
01.1998 - 01.2000