Michael Kelley
Wildomar
Summary
Proven leader at FedEx Freight, adept in workplace safety and staff development, significantly enhancing employee engagement and retention. Expertise in decision-making under pressure, fostering strong relationships, and driving operational efficiency. Achieved notable improvements in compliance and service quality, embodying customer service excellence and time management.
Overview
27
27
years of professional experience
Work History
Driver Advisor
Fedex Freight
07.2015 - Current
- Facilitate new hire orientation, specifically including use of technology required.
- Assess and coach employees performance to ensure accountability for improvement in accordance with applicable policies and procedures in collaboration with local operations.
- Responsible for the development and targeted implementation of employee survey action plans: promote proactive and positive employee relation practices to drive consistent improvement in employee engagement level.
- Counsel with and provide guidance to employees regarding their actions and practices to ensure compliance of company policies, rules and all applicable state and federal regulations/laws.
- Educate, develop and motivate drivers/employees in collaboration with applicable operations
- Analyze and develop routes and bids.
- Analyze and determine in close coordination with Service Center leadership to ensure appropriate staffing levels
- Collaborate with Human Resources, Transportation, Fleet Maintenance and Security
- Collaborate with People Development to ensure necessary educational tools are available and utilized.
Operations Manager
FedEx Freight
06.2012 - 07.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Plan daily manpower to ensure freight is moved and delivered to customers.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Conducted monthly Road meetings.
- Communicate with issues along with solutions on HUB dock to ASCM and SCM, to insure we continuously improve.
- Hired employees for dock and road drivers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize center efficiency
Operations Supervisor
FedEx Freight
06.2010 - 06.2012
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Assist Operations Manager as needed.
- Managed internal operational standards and productivity targets.
Central Line Controller
FedEx Freight
07.2005 - 01.2009
- Managed Road drivers in Southern California.
- Worked with centers to insure routes are ready and moved timely
- Develop game plan to move freight efficiently.
- Coordinated action plan if drivers where involved in accident or breakdown.
Dock, Driver
Fedex Freight
11.2000 - 07.2005
- Followed all relevant traffic laws and safety regulations.
- Communicated with dispatcher daily to give update and be available to help out when busy
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
General Manager
Pizza Hut
04.1997 - 11.2000
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations and employee evaluations.
Education
No Degree - Business Management
University of Phoenix
Tucson, AZSkills
- Workplace Safety
- Decision-Making Under Pressure
- Procedure implementation
- Excellent navigation
- Regulatory compliance
- Training coordination
- Customer Service
- Time Management
- Relationship Building
- Staff Development
Timeline
Driver Advisor
Fedex Freight
07.2015 - Current
Operations Manager
FedEx Freight
06.2012 - 07.2015
Operations Supervisor
FedEx Freight
06.2010 - 06.2012
Central Line Controller
FedEx Freight
07.2005 - 01.2009
Dock, Driver
Fedex Freight
11.2000 - 07.2005
General Manager
Pizza Hut
04.1997 - 11.2000
No Degree - Business Management
University of Phoenix
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