Michael Keith
OCEANSIDE
Summary
Dynamic and results-oriented professional with extensive experience at National Benefit Services LLC and California Software Engineering Group. Excelled in problem-solving and teamwork, enhancing operational efficiencies and security measures. Demonstrated expertise in data management and communication, significantly improving project outcomes. Proven leader in deploying innovative solutions and fostering collaborative environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
IS Ops Help Desk Lead
National Benefit Services LLC
08.2014 - 01.2025
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
Computer/Network Specialist
California Software Engineering Group
03.2006 - 08.2014
- Identified and immediately resolved issues with network devices.
- Reviewed network settings and made immediate updates, which improved overall security measures.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Upgraded network software and hardware for optimized performance.
- Built server systems and installed into racks.
- Completed remote repairs involving software solutions and hardware repairs.
Education
High School Diploma -
Mission Bay High School
San Diego06-1997
Skills
- Microsoft office
- Teamwork and collaboration
- Communication
- Data management
- Problem-solving
- Google drive
- Data entry
- Research
Timeline
IS Ops Help Desk Lead
National Benefit Services LLC
08.2014 - 01.2025
Computer/Network Specialist
California Software Engineering Group
03.2006 - 08.2014
High School Diploma -
Mission Bay High School
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