Michael Kavanagh
Brampton,ON
Summary
Accomplished leader with a proven track record at Patterson Dental Company, enhancing operational efficiency and team leadership. Skilled in technical knowledge and decision-making, significantly improving customer satisfaction and employee retention. Expert in driving growth and profitability through strategic planning and problem resolution.
grew The Toronto branch from $37.9 Million to $58 million.
Added experienced sales people and deleted non productive.
Maintained a Pleasant work Environment where employees were able to experience growth personally.
number one factor on performance was achieving a satisfactory
RONWA. Return on Net working assets.
I grew the Branch from 7.9% to 11.6%
Overview
34
34
years of professional experience
Work History
Dental Equipment
K-Dental Inc
11.2013 - Current
- Boosted employee retention rates by creating a positive work culture that encouraged teamwork, communication, and continuous learning.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in equipment selection and usage.
- Established strong relationships with vendors, resulting in cost-effective purchasing of new equipment and supplies.
- Leveraged industry expertise to provide valuable insights during strategic planning sessions aimed at driving business growth.
- Helped K-dental acquire new product lines, Septodont, Vident, Ivoclar, Base Vac, Carestream.
- Have worked with Patrick in Montreal to help
- Support Toronto and Montreal At Conventions.
- K-Dental grew from 16 million to over 50 million
Branch Manager
Patterson Dental Company
04.2008 - 03.2013
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Engaged employees in business processes with positive motivational techniques.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Director
Brampton Real Estate Board
01.1990 - 12.1994
- * Served for 2 terms on the Board Of Directors of the Brampton Real Estate Board.
- *Served as Chair of the Political Affairs Committee.
- *Met with Federal Minister as well as Provincial Ministers, focusing on Land Rights.
Education
No Degree - Professional Sales
Sheridan College
Brampton, ON06.1980
High School Diploma -
Brampton Centennial
Brampton On06.1977
Skills
- Operational Efficiency
- Technical knowledge
- Team Leadership
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Team Development
Languages
English
Full Professional
Timeline
Dental Equipment
K-Dental Inc
11.2013 - Current
Branch Manager
Patterson Dental Company
04.2008 - 03.2013
Director
Brampton Real Estate Board
01.1990 - 12.1994
No Degree - Professional Sales
Sheridan College
High School Diploma -
Brampton Centennial
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