Summary
Overview
Work History
Education
Skills
Job Experiences
Projects
Timeline
Generic

MICHAEL KARA

Bradford,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Driver-Food Delivery

Uber
06.2022 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

Customer Services

G4S Security
12.2017 - 03.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Performed guard duties by making judgment decisions within proper policy and procedures.

Store Security

RBG Security INC.
07.2016 - 10.2017
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Assisted crews with set building and pointed out problems that could be potential safety issues.
  • Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
  • Reviewed activities for production team to complete tasks on time.

Shift Supervisor

Hero Burger Liberty Village
01.2015 - 06.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Customer Services and CRM Specialist

All4Agile Consultant
04.2012 - 10.2013
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Provided technical support for troubleshooting analytics and reporting issues.

Sales Representative

Mavi Jeans
06.2010 - 07.2011
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Education

Ontario Security License -

Ontario Security Training INC.

Salesforce Developer -

Soft Innovas
01.2023

Business Administration -

Istanbul Gelisim University
01.2013

Skills

  • MS Word
  • MS Excel
  • MS PowerPoint
  • ETA SQL 8
  • Agile CRM
  • Jira
  • Asana
  • Miro
  • SalesForce Administration
  • Passenger Transportation
  • Schedule Management
  • Flexible Schedule
  • Clean Driving Record
  • Route Management
  • Strategic Planning
  • Time Management
  • City and Non-City Driving
  • Customer Service

Job Experiences

  • 06/01/2010, 07/01/2011, Mavi Jeans, İstanbul, Sales Representative
  • 08/01/2011, 03/01/2012, Bilya Sanayi, İstanbul, Finance & IT Department-Intern
  • 04/01/2012, 10/01/2013, All4Agile Consultant, İstanbul, Customer Services and CRM Specialist
  • 01/01/2015, 06/01/2016, Hero Burger Liberty Village, Toronto, Shift Supervisor
  • 07/01/2016, 10/01/2017, RBG Security INC., Toronto, Store Security
  • 12/01/2017, 03/01/2022, G4S Security, Richmond Hill, Customer Services
  • 06/01/2022 Present, Uber, Toronto, Driver-Food Delivery

Projects

Bilya Sanayi - Finance & IT Department - Intern, In order to complete my internship program, which is a requirement of my school, and to learn about the sector, I started working at Bilya Sanayi as an intern in the finance department in the 3rd year of my school.. I was supporting the billing and accounting department. After that, I started to support CRM applications voluntarily in order to organize customer-company information. All4Agile Consultant - Customer Services and CRM Specialist, In All4Agile, I was organizing customer calls and customer data on the CRM system. I was also making meeting planning and needs lists in the services of the companies that the company gave consultancy. 

Timeline

Driver-Food Delivery

Uber
06.2022 - Current

Customer Services

G4S Security
12.2017 - 03.2022

Store Security

RBG Security INC.
07.2016 - 10.2017

Shift Supervisor

Hero Burger Liberty Village
01.2015 - 06.2016

Customer Services and CRM Specialist

All4Agile Consultant
04.2012 - 10.2013

Sales Representative

Mavi Jeans
06.2010 - 07.2011

Ontario Security License -

Ontario Security Training INC.

Salesforce Developer -

Soft Innovas

Business Administration -

Istanbul Gelisim University

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MICHAEL KARA