Michael Kalwasinski
Salinas
Summary
Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and anticipating guest needs while managing multiple tasks efficiently. Committed to creating memorable experiences and ensuring guest satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Concierge
Pebble Beach Resorts
Pebble Beach, CA
01.2026 - Current
- Handled guest inquiries promptly, resolving issues efficiently to maintain high service standards.
- Coordinated reservations and bookings for dining and activities to enhance guest experiences.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Tasting Room Associate
Scheid Vineyards - Winery & Tasting Room
Carmel, CA
11.2025 - Current
- Conduct wine tastings, educating guests on varietals and vineyard history.
- Enhance customer experience by providing personalized wine recommendations and pairing suggestions.
- Increase sales through upselling techniques and promoting wine club membership benefits to guests.
Tasting Room Lead Associate
Lecavalier Cellars
Newcastle, CA
05.2024 - 08.2025
- Handled cash transactions accurately, balancing daily sales reports for timely submission.
- Trained new team members on proper pouring techniques and product knowledge to ensure consistent service quality.
- Provided exceptional customer service, resulting in increased repeat visits and wine club memberships.
Tasting Room Associate
Twin Rocks Estate Winery
Granite Bay, CA
10.2022 - 05.2024
- Educated customers on wine varieties, enhancing product knowledge and driving sales.
- Aided in the development of seasonal tasting menus, incorporating new wine releases and customer preferences.
- Coordinated with event manager for on-site, special events such as weddings, social and business gatherings, and fundraisers.
Education
Bachelor of Arts - Geological Sciences
University of Minnesota-Duluth
Duluth, MN5 2019
Skills
- Hospitality service expertise
- Attention to quality and detail
- Guest engagement
- Strong work ethic
- Telephone etiquette
- Team collaboration
- Excellent multitasking
- Highly adaptable
Certification
*California Food Handler Certification: 2024-2027
*RBS - Certified Alcohol Training: 2025-2028
Timeline
Concierge
Pebble Beach Resorts
01.2026 - Current
Tasting Room Associate
Scheid Vineyards - Winery & Tasting Room
11.2025 - Current
Tasting Room Lead Associate
Lecavalier Cellars
05.2024 - 08.2025
Tasting Room Associate
Twin Rocks Estate Winery
10.2022 - 05.2024
Bachelor of Arts - Geological Sciences
University of Minnesota-Duluth