Michael J. Reiswig
Contract Manager
San Jose
Summary
Professional individual with over 20 years of operational and revenue background in hospitality obtained through school and work experience. Looking for an opportunity to make a lasting contribution to the team and to continue to grow and expand my current skills and knowledge. A team player and leader who is relied on for support. Building lasting relationships through trust and confidence. Exceptional communicator with strong problem resolution and Client needs assessment aptitude.
Experienced with overseeing all aspects of booking management, ensuring smooth operations and customer satisfaction. Utilizes organizational and time management skills to handle high volumes of bookings efficiently. Track record of developing and maintaining positive client relationships.
Overview
14
14
years of professional experience
2003
2003
years of post-secondary education
Work History
Booking Manager
Team San Jose
10.2015 - 06.2025
- Enter all pricing sheets and protect event space, ensuring the accuracy of pricing
- Drafting all Facility Use Agreements and City Use Agreements for Convention Center events as well as those for Theater events, and sending them to the Sales Manager after the approval process
- Collect all Facility Use Agreements from Clients as well as review them prior to sending them for signature
- Obtain signature for Facility Use Agreements once first deposit is received and then send executed copy to Client
- Collect all deposits owed by Clients (check, credit card, wire) and deliver to Finance department
- Coordinate and run bi-weekly Event meeting, ensuring orders are being entered for Events so that we proactively collect any additional monies owed
- Communicate with Event Services Managers regarding charges going over deposits owed and collecting any additional monies owed prior to the Event taking place
- Collect all insurance documents from Client and ensure their accuracy to TSJ guidelines
- Communicate with Clients via email and/or phone call when items are past due
- Communicate with Sales managers regarding tentative space holds and strength of opportunities
- Release event space when dates/pricing etc. do not work for Client ensuring inventory is available for any potential business
- Revise space/pricing for events and subsequently revise Facility Use Agreements and/or issue space addendums if space and/or space or pricing has changed
- Review clause revision requests from Clients and reach out to lawyer if needed
- Answer Client questions and direct them to the proper person if I do not have the answer
- Enter post event rebates and ensure pricing for event is accurate
- Turn meetings definite when Director of Revenue is out of office
- Handle side tasks as requested by Director of Revenue
- Coordinate HBID meetings 6-9 times per year including coordinating schedules of Board of Directors, meeting agenda and running the meeting.
- Compiling the Theater Report, a report which is sent to the City of San Jose
Group Rooms Coordinator
Hilton San Jose
10.2011 - 09.2015
- Manage inventory of group rooms and billing for said groups
- Self-directed decision making when adding/subtracting group rooms to a room block to maximize revenue
- Communicate daily with Clients and sales department to make changes to group contracts and ensure positive guest experience
- Communicate with Clients regarding payment and updates on monies owed. Review updated contractual agreements with Clients if needed
- Collect form of payment from Clients
- Represent Revenue Team at pre conference meeting with Clients
- Attend daily business review meeting to determine/suggest rates for potential business
- Quote rates for Sales managers for small room blocks
- Monitor room/space inventory to ensure sell through for room types
- Active participant in weekly revenue meeting, reviewing strategies and offering feedback on previous week’s performance
- Create 14-Day Forecasting for Ownership and Hotel
- Assist with 30/60/90 Forecasting
Education
Bachelor of Arts Degree - Hospitality Management
San Francisco State University
San Francisco, CASkills
Hospitality management
Payment processing
Teamwork and collaboration
Data entry
Strong work ethic
Customer relations
Staff coordination
Verbal and written communication
Information management
Effective multitasking
Customer engagement and support
Timeline
Booking Manager
Team San Jose
10.2015 - 06.2025
Group Rooms Coordinator
Hilton San Jose
10.2011 - 09.2015
Bachelor of Arts Degree - Hospitality Management
San Francisco State University
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