Michael Jones
Santa Cruz
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service at Grocery Outlet Bargain Market. Proven ability to enhance customer experiences while efficiently processing transactions. Skilled in team leadership and operational strategy, with a focus on achieving high standards in service delivery and fostering a collaborative work environment.
Overview
22
22
years of professional experience
Work History
Cashier and Customer Service
Grocery Outlet Bargain Market
06.2023 - 04.2025
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance workflow.
- Handled cash and electronic payments accurately, minimizing discrepancies.
Plant Nursery Worker
Fire Cut
08.2018 - 06.2023
- Cultivated and maintained diverse plant species to ensure optimal growth and health.
- Operated greenhouse equipment and tools for planting, watering, and fertilizing tasks.
- Assisted in inventory management by tracking plant stock levels and organizing displays.
- Provided customer assistance by answering inquiries about plant care and selection.
Manager
Boulder Creek American Gas
03.2014 - 07.2018
- Developed and implemented operational strategies to enhance team productivity and efficiency.
- Led cross-functional teams to streamline processes and improve service delivery standards.
- Mentored staff on best practices for workflow optimization and conflict resolution techniques.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
Lead Cook
Brookdale Assisted Living
02.2012 - 01.2016
- Supervised kitchen staff, ensuring efficient workflow and adherence to food safety standards.
- Developed and executed daily menu plans, incorporating seasonal ingredients and customer preferences.
- Trained new cooks on kitchen protocols, enhancing team performance and collaboration.
- Streamlined food preparation processes, reducing waste and improving service speed.
Sushi Chef
Sapporo Sushi
08.2003 - 05.2012
- Crafted authentic sushi dishes utilizing traditional techniques and high-quality ingredients.
- Mentored junior chefs, enhancing their skills in sushi preparation and presentation.
- Streamlined kitchen operations, improving workflow efficiency during peak hours.
- Developed seasonal menus incorporating fresh, local ingredients to enhance customer experience.
Education
Associate of Arts -
Cabrillo College
Aptos, CA08-1994
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier and Customer Service
Grocery Outlet Bargain Market
06.2023 - 04.2025
Plant Nursery Worker
Fire Cut
08.2018 - 06.2023
Manager
Boulder Creek American Gas
03.2014 - 07.2018
Lead Cook
Brookdale Assisted Living
02.2012 - 01.2016
Sushi Chef
Sapporo Sushi
08.2003 - 05.2012
Associate of Arts -
Cabrillo College
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