MICHAEL JOHNSON
Sherwood Park,AB
Summary
Well-qualified CSA, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Successful CSA with 3+years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
51
51
years of professional experience
Work History
CSA
Rona Home Centre
08.2024 - 11.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Maintained a clean and organized store environment for optimal customer experience.
- Increased sales through effective product recommendations and upselling techniques.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in brand.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
Red Seal Journeyman Electrician
IBEW 424
02.2007 - 04.2024
- Maintained high levels of professionalism and communication when interfacing with clients, inspectors, vendors, and other stakeholders involved in projects.
- Contributed to company growth by participating in bidding processes for new contracts and presenting competitive proposals to prospective clients.
- Prevented costly repairs with proactive maintenance checks on electrical equipment, identifying potential issues before they escalated.
- Achieved timely project completion by expertly managing installation and maintenance of electrical systems in commercial and residential settings.
- Mentored apprentice electricians, sharing knowledge and experience to cultivate their professional growth as skilled tradesmen.
- Coordinated material procurement efficiently while ensuring minimal waste during projects to reduce overall costs without compromising quality standards.
- Solved complex electrical issues using advanced troubleshooting skills, effectively reducing downtime and increasing productivity.
- Promoted a culture of continuous improvement within the team by staying current with industry trends, training opportunities, and technological advancements.
- Enhanced safety protocols for job sites through meticulous adherence to electrical codes, ensuring a safe working environment for team members.
- Ensured compliance with relevant regulations through diligent monitoring of changes in local building codes or jurisdictional requirements for electrical installations.
- Enhanced team productivity by optimizing work schedules, delegating tasks appropriately, and providing timely feedback on performance.
- Maintained detailed records of completed work orders and time logs to ensure accurate billing and efficient resource allocation.
- Expedited project timelines through proficient use of power tools, hand tools, and testing equipment in daily tasks.
- Increased client satisfaction by consistently providing high-quality electrical workmanship and reliable customer service.
- Collaborated with other construction professionals, streamlining communication and fostering teamwork on large-scale projects.
- Fostered a positive working environment by consistently demonstrating strong leadership skills, promoting teamwork among colleagues, and emphasizing adherence to safety standards.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Inspected worksites and installations to verify compliance with state safety codes.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Stored and maintained power tools and equipment for each job.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
Customer Service Representative
Lowes Home Improvment
09.2018 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Electrical Apprentice
Various Companies
09.2000 - 02.2007
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Optimized work readiness with organized tools and spaces.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Terminated wiring and connected circuits with correct techniques.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Read and interpreted drawings to provide wiring layouts for new installations.
Loss Prevention Officer
Dow Chemical
04.1974 - 06.1997
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - AD & D INSURANCE, LIFE INSURANCE
AIC
Edmonton, AB03-2023
ELECTRICIAN
Northern Alberta Institute of Technology
Edmonton, None06-2007
No Degree - INDUSTRIAL ELECTRICIAN
St. Clair College of Applied Arts And Technology
Windsor06-2005
High School Diploma -
L;CCVI
Petrolia, ON06-1972
Skills
- Strong work ethic
- Goal oriented
- Patience and tolerance
- CRM software usage
- Up-selling and Cross-selling
- Complaint handling
Languages
English
Full Professional
Timeline
CSA
Rona Home Centre
08.2024 - 11.2024
Customer Service Representative
Lowes Home Improvment
09.2018 - 07.2021
Red Seal Journeyman Electrician
IBEW 424
02.2007 - 04.2024
Electrical Apprentice
Various Companies
09.2000 - 02.2007
Loss Prevention Officer
Dow Chemical
04.1974 - 06.1997
No Degree - AD & D INSURANCE, LIFE INSURANCE
AIC
ELECTRICIAN
Northern Alberta Institute of Technology
No Degree - INDUSTRIAL ELECTRICIAN
St. Clair College of Applied Arts And Technology
High School Diploma -
L;CCVI
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