Michael Johnson
CSA
EDMONTON,AB
Summary
Reliable and efficient professional with strong communication and customer service skills. Knowledgeable about wide range of electrical systems and electrical components. Takes pride in completing projects on-time and within budget while complying with safety standards and applicable regulations. Dependable Electrician skilled in performing preventive and regular maintenance work on electrical systems. Adapts to new technology and concepts. In-depth knowledge of generators, transformers and circuit breakers. Punctual and hardworking individual dedicated to cultivating excellent relationships with clients.
Overview
50
50
years of professional experience
Work History
Red Seal Journeyman Electrician
IBEW 424
02.2007 - Current
- Achieved timely project completion by expertly managing the installation and maintenance of electrical systems in commercial and residential settings.
- Enhanced team productivity by optimizing work schedules, delegating tasks appropriately, and providing timely feedback on performance.
- Solved complex electrical issues using advanced troubleshooting skills, effectively reducing downtime and increasing productivity.
- Expedited project timelines through proficient use of power tools, hand tools, and testing equipment in daily tasks.
- Enhanced safety protocols for job sites through meticulous adherence to electrical codes, ensuring a safe working environment for team members.
- Ensured compliance with relevant regulations through diligent monitoring of changes in local building codes or jurisdictional requirements for electrical installations.
- Increased client satisfaction by consistently providing high-quality electrical workmanship and reliable customer service.
- Fostered a positive working environment by consistently demonstrating strong leadership skills, promoting teamwork among colleagues, and emphasizing adherence to safety standards.
- Implemented effective preventive maintenance programs for electrical systems, minimizing downtime and extending the lifespan of equipment.
- Mentored apprentice electricians, sharing knowledge and experience to cultivate their professional growth as skilled tradesmen.
- Promoted a culture of continuous improvement within the team by staying current with industry trends, training opportunities, and technological advancements.
CUSTOMER SERVICE ASSOCIATE
LOWES CANADA
09.2018 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Loss Prevention Officer
DOW CHEMICAL CANADA
04.1974 - 06.1997
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
Education
No Degree - RED SEAL JOURNYMAN ELECTRICIAN
NAIT
Edmonton, AB2007
No Degree - INDUSTRIAL ELECTRICIAN
St. Clair College of Applied Arts And Technology
Windsor, ON06.2005
Skills
- Electrical Installation
- Computer Skills
- Electrical Troubleshooting
- Electrical Safety
- Low-voltage Systems
- Conduit Bending
- Power Distribution
- National Electrical Code
- Transformer Maintenance
- Grounding Systems
- Lighting Design
- Wiring installation
- Works well in team environment
- Wiring diagrams
- Electrical Equipment Maintenance
- Electrical testing
- Electrical experience
Languages
English
Full Professional
Timeline
CUSTOMER SERVICE ASSOCIATE
LOWES CANADA
09.2018 - 07.2021
Red Seal Journeyman Electrician
IBEW 424
02.2007 - Current
Loss Prevention Officer
DOW CHEMICAL CANADA
04.1974 - 06.1997
No Degree - RED SEAL JOURNYMAN ELECTRICIAN
NAIT
No Degree - INDUSTRIAL ELECTRICIAN
St. Clair College of Applied Arts And Technology