Michael Jakubiak

As one of the youngest operators in the history of the department, I am responsible for the safe movement of aircraft to and from various locations at Toronto Pearson International Airport. This is done in accordance of the instructions given by ground and apron controllers. This job requires a great sense of awareness, attention to detail, and a good memory.

Employed during the warm months of the year on a seasonal basis, I was responsible for the smooth and safe operation of the go-kart track.

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Responsible for assisting bricklayers in completing their tasks by ensuring there are the necessary tools and materials readily available at all times. Also responsible for ensuring that the workplace was left clean and orderly throughout the day. Another major responsibility was to observe and ensure all tasks were being completed safely. During my time working this role I was also learning the different techniques and processes that the bricklayers used in completing their jobs. I had learned many things in this time and am confident that i could still complete those tasks to a high standard.

Responsible for the neat re-stocking of shelves and tables in the produce section of the store.

• Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
• Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
• Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
• Checked for outdated and overripe grocery items and removed from inventory.
• Assisted customers with price checking fruits and vegetables and finding requested items in department.
• Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
• Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.