Michael Jacobi
San Bernardino
Summary
Dynamic and results-driven professional with extensive experience at Home Depot, excelling in customer service and sales enhancement. Proven leadership in training teams and implementing effective merchandising strategies, leading to increased customer satisfaction and loyalty. Proficient in cash handling and adept at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Hardware Associate
Home Depot
03.2023 - 04.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Worked closely with suppliers to negotiate favorable pricing, ultimately resulting in cost savings for the company.
- Assisted customers in selecting appropriate tools and materials for their projects, leading to increased sales conversions.
- Coordinated training sessions for new hires, ensuring they were adequately prepared for their roles as Hardware Associates.
- Increased sales revenue with strategic product placement and promotional displays.
- Maintained a clean, organized store environment to facilitate ease of shopping for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Head Cashier Supervisor
Home Depot
04.2022 - 03.2023
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
- Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
- Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
- Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
- Implemented new training materials to improve cashier efficiency and accuracy.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Cashier
Lowes Home Improvment
04.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Walmart
11.2019 - 07.2020
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Line Cook
McDonald's
09.2019 - 11.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Education
Slover Mountain High School
Bloomington, CA06.2018
Skills
- Safety protocols and standards
- Sales enhancement techniques
- Networking capabilities
- Support roles in projects
- Goal-focused approach
- Collaboration and teamwork skills
- Proficient in customer service
- Management of time efficiency
- Assistance for clients/customers
- Ability to multitask effectively
- Leadership within teams
- Strategies for customer engagement
- Handling cash transactions
- Merchandising expertise
Accomplishments
- Employee of the month 8x
Timeline
Hardware Associate
Home Depot
03.2023 - 04.2025
Head Cashier Supervisor
Home Depot
04.2022 - 03.2023
Cashier
Lowes Home Improvment
04.2021 - 03.2022
Cashier
Walmart
11.2019 - 07.2020
Line Cook
McDonald's
09.2019 - 11.2019
Slover Mountain High School
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