MICHAEL IKOGWE
Welland
Summary
I've built my experience across customer support, technical problem-solving, logistics, and hospitality. Each role has taught me how to listen, respond under pressure, and find practical solutions. I'm looking for a role where I can put those skills to work, keep learning, and take on challenges that make a real difference for both customers and the team.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
MTN Nigeria
01.2024 - 01.2025
- Led the development and implementation of comprehensive marketing strategies that resulted in a 20% increase in brand visibility and a 15% growth in sales within the first year.
- Successfully launched and managed multiple cross-channel campaigns, including digital marketing, social media, and traditional advertising, resulting in improved customer acquisition and retention rates.
Field Sales Manager
VFD Microfinance Bank
01.2022 - 01.2024
- Led a sales team to consistently exceed revenue targets.
- Built and maintained strong client relationships through consultative selling.
- Managed full sales pipeline using CRM tools from lead generation to closing.
Financial Clerk
Christ The King Church
01.2016 - 01.2018
- Kept track of donations and offerings, making sure records matched what came in.
- Helped prepare weekly and monthly reports so church leaders could see where money was going.
- Assisted with counting, organizing, and safely storing funds after services and events.
Education
Bachelor of Science - Accounting
University of Benin
01.2024
High school certificate - undefined
International School Unilag
01.2015
Skills
- Task Coordination
- Collaboration
- Food Handler Certificate (valid)
- Scheduling
- Leadership
- Effective Communication
- Guidance
LANGUAGES
English: Fluent
Timeline
Customer Care Representative
MTN Nigeria
01.2024 - 01.2025
Field Sales Manager
VFD Microfinance Bank
01.2022 - 01.2024
Financial Clerk
Christ The King Church
01.2016 - 01.2018
High school certificate - undefined
International School Unilag
Bachelor of Science - Accounting
University of Benin