Elmer Ortega
Sacramento
Summary
Crew Member turned Manager at Wienerschnitzel, Im experienced in bilingual communication and cash management, enhancing customer loyalty through prompt problem resolution and training staff for quality consistency. Demonstrated exceptional work ethic and time management, significantly contributing to team success and operational efficiency.
Overview
5
5
years of professional experience
Work History
Crew Member - Manager
Wienerschnitzel
08.2019 - 09.2024
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Pacific High School
6560 Melrose Dr. North Highlands, CA, 9566006-2019
Skills
- Bilingual
- Work ethic and integrity
- Time management skills
- Team collaboration
- Cash handling and management
- Point of sale systems
- Problem Solving
- Task Prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member - Manager
Wienerschnitzel
08.2019 - 09.2024
High School Diploma -
Pacific High School
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