Michael Hornell
Richmond Hill,Canada
Summary
Dynamic professional with a proven track record at Hanson Canada, enhancing student engagement and satisfaction through innovative program development and effective advising. Skilled in data organization and communication, I successfully implemented cost-saving models and optimized workflows, resulting in significant improvements in student support and wellness program participation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Student Services Coordinator
Hanson Canada
Toronto, Canada
06.2024 - 04.2025
- Coordinated on- and off-campus events that increased student engagement by 15% per semester.
- Managed logistics for external events, ensuring safe and inclusive participation.
- Developed cost-saving student service models that boosted wellness program use by 20%.
Academic Advisor
Hanson Canada
Toronto, Canada
06.2023 - 08.2024
- Improved advising workflows, resulting in a 25% increase in satisfaction survey scores.
- Led student staff and optimized tutoring promotion, increasing usage by 20% per semester.
- Interpreted academic policies and reduced at-risk cases by 20% through targeted advising.
- Ensured accurate referrals to campus services, enhancing holistic student support.
Private Tutor
Intelligent International Education
Richmond Hill, Canada
09.2022 - 06.2023
- Supported 15+ ESL students with curriculum-aligned English support and exam prep.
- Customized learning plans led to a 100% progression rate and +1.5 IELTS band increases.
Lead English Teacher
Jeongsang Language School (JLS)
Ansan, South Korea
09.2015 - 03.2022
- Led curriculum and faculty development, maintaining 90%+ student satisfaction.
- Taught academic English, research, and writing to middle school learners.
- Facilitated onboarding and training, reducing new teacher ramp-up time by 25%.
Education
Bachelor of Arts (Honours) - Major in Religious Studies, Minor in Philosophy
Queen's University
Kingston, ONSkills
- Data organization and reporting
- Accurate data entry
- Database maintenance
- Financial reconciliation
- Program documentation
- Scheduling and coordination
- File management
- Inquiry response
- Event logistics
- Materials management
- Attendance tracking
- Communication skills
- Reports and presentations
- Frontline service
- Coaching staff
- Student advising
- Event coordination
- Policy interpretation
- Administrative support
- Customer service
- Cultural awareness
- Critical thinking
- Time management
Certification
Standard First Aid with CPR/AED - Level C, Canadian Red Cross, Toronto, ON
Volunteer Experience
Language Exchange Leader, Gyeonggi-do Language Exchange (GLEX), Ansan, South Korea, 10/01/15 - 3/31/22
- Led conversational English practice for adult language learners in a culturally inclusive environment.
- Adapted communication for varying skill levels and supported learner confidence and fluency.
- Helped foster retention and engagement through peer learning and community building.
Conversation Partner, Queen's University (School of Education), Kingston, Ontario, 06/01/15 - 09/30/15
- Supported exchange students in adjusting to Canadian culture and academic expectations.
- Guided students in conversational English and practical communication strategies.
- Referred peers to campus resources and encouraged student engagement in campus life.
Accomplishments
- Repeatedly selected for rapid promotion following job performance above expectations.
- Frequently cited in student feedback surveys as being a positive presence in student experience.
References
References available upon request.
Timeline
Student Services Coordinator
Hanson Canada
06.2024 - 04.2025
Academic Advisor
Hanson Canada
06.2023 - 08.2024
Private Tutor
Intelligent International Education
09.2022 - 06.2023
Lead English Teacher
Jeongsang Language School (JLS)
09.2015 - 03.2022
Bachelor of Arts (Honours) - Major in Religious Studies, Minor in Philosophy
Queen's University