Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Michael Hernandez

Santa Maria

Summary

Dynamic Tech Field Supervisor with extensive experience at TAK Broadband, excelling in troubleshooting and customer service. Proven ability to enhance operational efficiency and train teams effectively. Skilled in fiber optic installations and maintaining a safe work environment, while demonstrating strong attention to detail and multitasking capabilities.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Tech Field Supervisor

TAK Broadband
05.2019 - 06.2025
  • Installed and maintained broadband equipment to ensure optimal performance.
  • Conducted routine inspections and troubleshooting of network connectivity issues.
  • Collaborated with team members to resolve technical problems effectively.
  • Assisted in the deployment of fiber optic installations across service areas.
  • Trained new technicians on safety protocols and equipment handling procedures.
  • Provided technical support to customers, enhancing user experience and satisfaction.
  • Documented service calls and maintenance records accurately for tracking purposes.
  • Implemented best practices for efficient workflow and problem resolution processes.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Senior Technician

Dish Network Corp
06.2008 - 04.2019
  • Diagnosed and resolved technical issues to maintain equipment functionality and minimize downtime.
  • Collaborated with team members to streamline operational processes, enhancing overall efficiency.
  • Conducted preventive maintenance checks on equipment to ensure optimal performance and longevity.
  • Assisted in training junior technicians on best practices for troubleshooting and repair procedures.
  • Sales through Dish Network Home Services
  • Hanging televisions, installation of speaker systems and internet mesh systems

Supervisor/Crew Trainer

Linkus Enterprises
12.2002 - 05.2008
  • Oversaw daily operations to ensure efficient workflow and compliance with company policies.
  • Trained and mentored new team members on operational procedures and safety protocols.
  • Implemented process improvements that enhanced productivity and reduced downtime in the production area.
  • Coordinated scheduling of staff to optimize resource allocation and meet project timelines.
  • Linkus served as a sub contractor for Dish Network

Education

Santa Barbara High School
Santa Barbara, CA

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Spanish Speaking

Certification

Ace Certification

Bucket Truck Certified through TAK

Languages

Spanish
Limited Working

Timeline

Tech Field Supervisor

TAK Broadband
05.2019 - 06.2025

Senior Technician

Dish Network Corp
06.2008 - 04.2019

Supervisor/Crew Trainer

Linkus Enterprises
12.2002 - 05.2008

Santa Barbara High School

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Michael Hernandez