Michael Hernandez
Citrus Heights,CA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 7 years of management performance.
Overview
8
8
years of professional experience
Work History
Area Manager
Jensen Landscape/ Monarch Landscape Companies
02.2024 - Current
- Directly oversaw $1.8 million in landscape accounts, developing strong relationships with clients, leading to increased customer satisfaction and retention.
- Developed comprehensive landscape plans for various projects, resulting in increased client satisfaction and repeat business.
- Trained and supervised landscape crews, fostering a positive work environment that produced high-quality results.
- Supervised team member performance to meet client deadlines and requirements. Delegating tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Evaluated emerging trends in the landscaping industry to stay current with best practices and maintain a competitive edge in the market.
- Optimized irrigation systems for efficient water usage, promoting environmental sustainability and cost savings.
- Managed supply inventory and assigned replenishment to team members.
Operations Supervisor
SCP Distributors, POOLCORP
02.2022 - 02.2024
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Directly managed two customer accounts and brought in over 250K in sales to Horizon Roseville
Onsite Property Manager
Property Management Associates
04.2019 - 02.2022
- Communicated effectively with owners, residents, and on-site associates.
- Planned special events such as ownership walks and project tours.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated and maintained appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed quarterly operating budgets and forecasts, as well as sales and marketing plans.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state and federal regulations.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collected and maintained careful records of rental payments and payment dates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Trained onsite staff in order to maximize productivity and maintain customer satisfaction.
- Fully leased property to 100% occupancy within 1 year of managing property.
Maintenance Supervisor
Wiseman Residential
01.2018 - 04.2019
- Scheduled and oversaw maintenance, repair and installation activities.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Supervised 8 employees and scheduled shifts.
- Effectively trained all maintenance personnel to ensure customer satisfaction and prompt repairs.
- Kept track of equipment, inventories, and property upgrades in order to prepare and present detailed reports to upper management.
- Negotiated contracts with vendors for cost-effective repairs and property improvements.
- Tracked and progressed maintenance requests in Yardi systems to meet deadlines.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Provided guidance to management regarding project bids for onsite improvements.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
PE Coach
Pacoima Charter Elementary School
12.2016 - 01.2018
- Taught physical education classes covering exercise strategies, sports, and safety.
- Complied with state and federal standards for physical fitness benchmarks and exercise programs.
- Assessed student physical fitness levels and adjusted objectives according to successes.
- Prepared lesson plans to teach age-appropriate exercises in alignment with school curriculum.
- Encouraged students to set and achieve fitness goals to develop sense of accomplishment.
- Organized and led sports teams teaching benefits of sportsmanship.
Education
High School Diploma -
Vaughn International Studies Academy
San Fernando, CA06.2016
Skills
- Planning, Coordination, and Time Management
- Accuracy and Efficiency in Documentation
- Master in Customer Relations
- Proficient in Budgeting and Cost Control Strategies
- Proficient in Inventory Coordination and Materials Planning
- Strong Leadership and Communication Skills
- Staff Supervision and Scheduling
- Personnel Training
- Proficient in Microsoft Word, Outlook, Excel
- Bilingual (English and Spanish)
- Proficient in OSHA Safety Standards
Timeline
Area Manager
Jensen Landscape/ Monarch Landscape Companies
02.2024 - Current
Operations Supervisor
SCP Distributors, POOLCORP
02.2022 - 02.2024
Onsite Property Manager
Property Management Associates
04.2019 - 02.2022
Maintenance Supervisor
Wiseman Residential
01.2018 - 04.2019
PE Coach
Pacoima Charter Elementary School
12.2016 - 01.2018
High School Diploma -
Vaughn International Studies Academy
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