Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael Hefti

Orange

Summary

Dynamic Appointment Setter with extensive experience at Excell Home Marketing INC, excelling in lead generation and appointment scheduling. Demonstrated clear communication and critical thinking skills, successfully qualifying new leads and fostering positive client relationships in high-volume call environments. Proven ability to engage customers and effectively explain products and services.

Overview

10
10
years of professional experience

Work History

Apointment Setter

Excell Home Marketing INC (same Owner)
03.2018 - 06.2025
  • Initiated out-bound daily calls to introduce customers to products and services offered.
  • Set appointments with salespeople and potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Handled assignments independently with good judgement and critical thinking skills.

Appointment Setter

Power Star Construction (same Owner)
05.2017 - 03.2018
  • Initiated out-bound daily calls to introduce customers to products and services offered.
  • Set appointments with salespeople and potential customers.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Acted as first point of contact and set appointments for prospective clients.

Appointment Setter

Smart Home Construction (same Owner)
02.2016 - 05.2017
  • Initiated out-bound daily calls to introduce customers to products and services offered.
  • Set appointments with salespeople and potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Handled assignments independently with good judgement and critical thinking skills.

Appointment Setter

Clearview Construction (same Owner)
01.2015 - 02.2016
  • Initiated out-bound daily calls to introduce customers to products and services offered.
  • Initiated out-bound daily calls to introduce customers to products and services offered.
  • Acted as first point of contact and set appointments for prospective clients.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

Associate of Arts - Business Administration

Santiago College
Santa Ana, CA

Skills

  • Qualifying new leads
  • Clear communication
  • Auto dialer systems
  • Setting appointments
  • Scheduling appointments
  • Explaining products and services
  • Outgoing and friendly
  • Natural script reading
  • Script memorization
  • High-volume call environments
  • Positive attitude
  • Lead generation

Accomplishments

Awards


  • 2024 Marketer of the Year-Gross Sales $626,995
  • 2021 Marketer of the Year- Gross Sales $1,026,259
  • 2019 Hardest Worker
    259 Issues 131 Demos 29 Sales Gross $488,145
  • 2018 Extra Mile Award
    213 Issues 92 demos 17 sales Gross $242,803


Timeline

Apointment Setter

Excell Home Marketing INC (same Owner)
03.2018 - 06.2025

Appointment Setter

Power Star Construction (same Owner)
05.2017 - 03.2018

Appointment Setter

Smart Home Construction (same Owner)
02.2016 - 05.2017

Appointment Setter

Clearview Construction (same Owner)
01.2015 - 02.2016

Associate of Arts - Business Administration

Santiago College

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Michael Hefti