Michael Hazlett

Investigate fraudulent claims made to ICBC including recommended course of action up to and including recommending criminal charges when appropriate.

• Special Constable for the Province of BC.
• Knowledge of ICBC's internal computer programs to assist in to completing investigations.
• Interviewed suspects and witnesses to complete investigations.
• Prepared and submitted reports detailing findings and recommendations.
• Cultivated positive relationships with staff and outside agencies in order to deliver timely recommendations.
• Assisted in the recovery of stolen vehicles by working closely with financial institutions and law enforcement.
• Maintained confidentiality when handling sensitive information.
• Prepared and submitted RTCC's when appropriate.
• Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
• Contributed to risk assessment efforts by identifying vulnerabilities within existing systems that could be exploited by criminals perpetrating fraud schemes.
• Testified in court when required.
• Mentored new and junior SIU officers and investigators.

Investigate fraudulent billings from ICBC auto body repair providers. Investigate large cluster fraud files including organized auto theft rings and staged collisions.

• Conducted criminal and civil fraud investigations.
• Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
• Identified potential risks by conducting thorough investigations and analyzing claim patterns.
• Improved company-wide security measures through the development and implementation of fraud prevention policies and procedures.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Collaborated with law enforcement agencies during complex fraud cases.
• Enhanced internal communication by providing regular updates on current fraud trends and emerging trends.
• Conducted training sessions for new employees, ensuring a strong understanding of anti-fraud processes and systems.
• Conducted prompt and thorough investigations on referred files.
• Maintained confidentiality when handling sensitive information.
• Testified as an expert witness during legal proceedings.

Responsible for assessing and estimating collision damage to vehicles including negotiating repair costs with the auto body industry and determining vehicle values. Assess legitimacy of claims presented.

• Discussed loss details and repairs with customers.
• Developed strong relationships with suppliers, negotiating repairs and control overall costs.
• Conducted site visits and inspections to gather essential information for precise estimates, minimizing delays to the vehicle repair process.
• Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
• Reviewed final vehicle repair costs submitted for accuracy prior to authorizing payment.
• Established a reputation for delivering reliable and accurate estimates, resulting in increased efficiency and cost control.
• Mentored junior estimators in company processes and best practices, increasing overall effectiveness.
• Refer suspicious claims for investigation.