Michael Haywood
Victorville
Summary
Dedicated Emergency Medical Technician skilled in basic life support, critical decision-making, and patient care. Proven ability to excel in high-pressure situations while ensuring effective communication and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Hall Ambulance
Bakersfield, CA
02.2025 - Current
- Responded promptly to emergency calls, providing critical pre-hospital care to patients.
- Assisted in patient stabilization and transport, ensuring safety during transit.
- Administered basic life support techniques, including CPR and first aid.
- Collaborated with team members to assess patient conditions and implement care plans.
- Responding to and assisting with 911 calls while establishing scene control and patient care.
- Provided hospital reports to receiving hospital and patient handoff reports to nurses.
- Trained and certified with BLS level 12-lead EKG.
- Documented patient information accurately during transport for effective handover to medical staff.
- Communicated effectively with dispatchers and healthcare professionals regarding patient status updates.
- Engaged in ongoing training sessions to enhance skills and stay updated on protocols.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters, taking manual vitals, and using electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Rideshare Driver
Lyft And Uber
Bakersfield, CA
09.2024 - 07.2025
- Delivered exceptional customer service to enhance rider experience and satisfaction.
- Navigated efficiently through various routes utilizing GPS technology to minimize travel time.
- Maintained vehicle cleanliness and safety standards for optimal performance and passenger comfort.
- Managed ride requests and communications effectively using rideshare applications and platforms.
- Adapted quickly to changing traffic conditions and passenger needs, ensuring timely arrivals.
- Provided reliable transportation solutions by adhering to local regulations and traffic laws.
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
Customer Service Technician
Conduent Call Center
Bakersfield, CA
08.2023 - 12.2024
- Assisted customers in navigating systems and applications, enhancing user experience and satisfaction.
- Documented service interactions accurately to maintain detailed records for future reference.
- Provided training and support to new technicians on best practices and system functionalities.
- Monitored call queues, prioritizing urgent requests to optimize workflow during peak hours.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
Lumber Sales Associate
Lowe's
Victorville, CA
03.2022 - 01.2023
- Assisted customers in selecting appropriate lumber products based on project requirements and specifications.
- Maintained knowledge of inventory management systems to track stock levels and reorder supplies efficiently.
- Collaborated with team members to create an organized sales floor, improving customer navigation and product visibility.
- Provided product demonstrations and technical support, enhancing customer understanding of lumber properties and uses.
- Conducted regular inspections of stock to ensure quality standards were met before sales transactions.
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
- Moved bulk customer orders with safe operation of forklifts.
Driver, Warehouse Orders
Amazon
Victorville, CA/Lacey, WA
10.2021 - 06.2022
- Operated delivery vehicles to transport warehouse orders efficiently.
- Collaborated with warehouse staff to streamline order processing and dispatch.
- Ensured compliance with safety regulations during loading and unloading processes.
- Conducted routine vehicle inspections to maintain operational standards and safety.
- Monitored inventory levels during deliveries, reporting discrepancies to management.
- Maintained accurate records of deliveries, ensuring timely updates to tracking systems.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
Education
High School Diploma -
Eldorado High School
Las Vegas, NVSkills
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
- Vital sign assessment
- Pre-hospital care
- Bleeding control
- Airway management
- Direct patient care
- Patient assessments
- Cardiopulmonary resuscitation
- Patient transport
- Patient stabilization
- Ambulance driving
- Supply restocking
- Diabetic emergencies
- Respiratory emergencies
- Emergency vehicle operation
- Emergency patient triage
- Spinal immobilization
- Triaging
- Fracture stabilization
- Stroke management
- Patient evaluations
- Medical recordkeeping
- Telecommunications equipment
- Hardware troubleshooting
- Documentation and reporting
- Warehouse safety
- Teamwork and collaboration
- Customer service
- Problem-solving
- Loading and unloading
- Order picking
- Heavy lifting
- Shipping and receiving
- Pallet jack handling
- Route planning
- Schedule management
- Excellent navigation
Certification
- Emergency Medical Technician State and County licensed.
- High Performance CPR Certified.
- EMS AIR-Q Certified.
- BLS 12-LEAD EKG Certified
- OSHA Certified in multiple forklift operations.
Timeline
Emergency Medical Technician
Hall Ambulance
02.2025 - Current
Rideshare Driver
Lyft And Uber
09.2024 - 07.2025
Customer Service Technician
Conduent Call Center
08.2023 - 12.2024
Lumber Sales Associate
Lowe's
03.2022 - 01.2023
Driver, Warehouse Orders
Amazon
10.2021 - 06.2022
High School Diploma -
Eldorado High School