Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Michael Hayo

Techumseh

Summary

Seasoned Manager with a proven track record at Antonino's Pizza Riverside, specializing in effective team leadership and business operations management. Excelled in customer relationship development, significantly enhancing customer satisfaction and repeat business. Skilled in customer service, adept at fostering high-performing teams and streamlining operations for efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Antonino's Pizza Manning Road
08.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Manager

Antonino's Pizza Riverside
02.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Opened and closed location and monitored shift changes to uphold successful operations


Owner

Arcane Landscaping
06.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Co Op Apprentice

Envirotech Electric Limited
06.2023 - 09.2023
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Terminated wiring and connected circuits with correct techniques.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Installed new electrical components and fixtures safely and tested systems to enhance power flow.
  • Understood and used proper tools and equipment to install and maintain electrical systems.

Education

No Degree - Powerline Technician

St Clair College
Chatham
04-2026

High School Diploma -

Assumption Highschool
Windsor Ontario
06-2024

Skills

  • Customer Relationship Development
  • Effective Team Leadership
  • Customer service
  • Staff management
  • Problem-solving
  • Flexible schedule

Languages

English
Native or Bilingual

Certification

  • First Aid Certification
  • DZ Driver's License
  • Working At Heights Certified
  • Whimis Certified

Timeline

Co Op Apprentice

Envirotech Electric Limited
06.2023 - 09.2023

Manager

Antonino's Pizza Riverside
02.2023 - Current

Owner

Arcane Landscaping
06.2022 - Current

Shift Leader

Antonino's Pizza Manning Road
08.2021 - Current

No Degree - Powerline Technician

St Clair College

High School Diploma -

Assumption Highschool

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Michael Hayo