Michael Hasnen
Westminster
Summary
Adept at enhancing security and customer satisfaction, I leveraged detail-oriented patrolling and active listening to boost team performance at Inter-Con Security. My background spans rigorous military discipline, ensuring operational excellence. Skilled in incident reporting and CPR, I excel in roles demanding vigilance and empathy, significantly improving safety protocols.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Diligent Mobile Patrol Security Officer with proven track record in safeguarding property and ensuring safety. Skilled in conducting thorough patrols and quick to respond to incidents, maintaining calm and composed demeanor. Demonstrated expertise in conflict resolution and effective communication.
Overview
18
18
years of professional experience
Work History
Mobile Patrol Security Officer
Inter-Con Security
08.2024 - Current
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Conducted routine maintenance checks on patrol vehicles to ensure reliability during critical operations.
- Supported law enforcement efforts, providing detailed reports and relevant information for investigations.
Security Officer
GardaWorld Security
08.2024 - 11.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Door Sales Representative
Experiential INC
06.2024 - 08.2024
- Conducted product training sessions for new hires, enhancing their knowledge and boosting overall team performance.
- Streamlined communication between company departments for seamless order processing and delivery scheduling.
- Contributed to the development of promotional materials, showcasing products'' unique features and benefits effectively.
- Coordinated installations with technicians ensuring client satisfaction upon completion.
Sales Associate
7-eleven
03.2024 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Assistant Store Manager
Stripes Convenience Store
08.2021 - 02.2024
- Analyzed sales data for informed decision-making on product placement.
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Executed merchandising strategies for increased product visibility and sales.
- Guided team members through challenges with clear communication and support.
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Soldier
US Army
05.2007 - 05.2016
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Increased unit readiness by regularly assessing personnel performance and providing constructive feedback for improvement.
- Maintained required level of proficiency in use of firearms.
Education
High School Diploma -
John F. Kennedy High School
06-2007
Skills
- Detail-oriented
- Public safety awareness
- Vehicle inspection
- Incident reporting
- Maintaining records
- CPR certified
- Self motivation
- Active listening
- Patrolling
Timeline
Mobile Patrol Security Officer
Inter-Con Security
08.2024 - Current
Security Officer
GardaWorld Security
08.2024 - 11.2024
Door Sales Representative
Experiential INC
06.2024 - 08.2024
Sales Associate
7-eleven
03.2024 - 06.2024
Assistant Store Manager
Stripes Convenience Store
08.2021 - 02.2024
Soldier
US Army
05.2007 - 05.2016
High School Diploma -
John F. Kennedy High School
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