Summary
Overview
Work History
Education
Skills
References
Timeline
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Michael Hartnett

San Diego

Summary

Driven manager with a proven track record at Everbowl, elevating customer satisfaction from 3.5 to 4.6 stars through effective problem resolution and team leadership. Skilled in Microsoft Excel and effective time management, adept at aligning marketing strategies with data-driven insights. Licensed in life and health insurance, demonstrating a unique blend of analytical and interpersonal skills.

Overview

2
2
years of professional experience

Work History

Marketing Intern

Luxury Vacation place
San Diego
10.2024 - 02.2025
  • Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
  • Supervised guest arrivals and departures.
  • Dispute management.
  • Payouts

Manager

Everbowl
Sandiego
08.2023 - 12.2024
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image. Improved from 3.5-star to 4.6-star review ratings.

Education

BBA - Finance

University of San Diego
San Diego, CA
05-2026

Skills

  • Microsoft Excel
  • Effective Time Management
  • High school Finance Club managing simulated portfolios
  • Wealth preservation
  • Life and health insurance-licensed agent

References

  • Joshua Montana (858)437-4111

-Luxury Vacation Place

Timeline

Marketing Intern

Luxury Vacation place
10.2024 - 02.2025

Manager

Everbowl
08.2023 - 12.2024

BBA - Finance

University of San Diego

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Michael Hartnett